Konfigurationsbibliothek für die Service Manager-Vorfallverwaltung

ServiceManager.IncidentManagement.Configuration :: 7.0.6555.0 (Management Pack)

• Show Management Pack XML
• Get Management Pack data in Excel format
• Download: ServiceManager.IncidentManagement.Configuration.xml

Management Pack Elements

Type Projections (3)

	DisplayName	ID	Accessibility
	DCM-Vorfälle (typisch)	System.WorkItem.Incident.View.DCMProjectionType	Public
	Vorfall (typisch)	System.WorkItem.Incident.View.ProjectionType	Public
	OM-Vorfälle	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

	DisplayName	ID	Parent	Accessibility
	Konfigurationsdatenprobleme	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
	E-Mail-Probleme	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
	Unternehmensanwendungsprobleme	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
	Hardwareprobleme	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
	Netzwerkprobleme	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
	Andere Probleme	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
	Druckprobleme	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
	Softwareprobleme	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
	Abgebrochen	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
	Von Analytiker behoben	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
	Von Support auf höherer Ebene behoben	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
	Schritt-für-Schritt-Wissensdatenbankartikel	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
	Ebene 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
	Ebene 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
	Ebene 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View

Object Templates (9)

	DisplayName	ID	Type
	Vorlage für Endbenutzerbenachrichtigungen	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
	Vorlage für Benachrichtigungen an verantwortlichen Benutzer	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
	Standardvorlage für Vorfälle	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Eskalationsbenachrichtigungen	EscalationNotificationTemplate	System.Notification.Template.SMTP
	Vorlage für Hardwareproblemvorfälle	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Vorfälle mit hoher Priorität	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Netzwerkproblemvorfälle	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Druckproblemvorfälle	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Vorlage für Softwareproblemvorfälle	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

	ID	FolderName	ElementID
	F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
	F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
	F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
	F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
	F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
	F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
	F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
	F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
	F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
	F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
	F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
	F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
	F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
	F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
	ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
	ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
	ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Vorfallsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

	DisplayName	ID	ImageID
	Vorfallsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
	Alle offenen Vorfälle ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
	Alle offenen Vorfälle	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
	Alle Vorfälle	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
	Meine Vorfälle	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
	Alle offenen DCM-Vorfälle	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
	Alle offenen E-Mail-Vorfälle	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
	Eskalierte Vorfälle	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
	Überfällige Vorfälle	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
	Ausstehende Vorfälle	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
	Alle offenen Portalvorfälle	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
	Offene Vorfälle auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
	Alle offenen Vorfälle auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
	Offene Vorfälle auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
	Alle offenen Vorfälle auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
	Offene Vorfälle auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
	Alle offenen Vorfälle auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
	Alle offenen OM-Vorfälle	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

	DisplayName	ID	Target	Type	Accessibility	Visible
	Alle offenen Vorfälle ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Vorfälle	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle Vorfälle	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
	Meine Vorfälle	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen DCM-Vorfälle	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
	Alle offenen E-Mail-Vorfälle	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
	Eskalierte Vorfälle	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
	Überfällige Vorfälle	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
	Ausstehende Vorfälle	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Portalvorfälle	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Vorfälle auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Vorfälle auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Vorfälle auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Vorfälle auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
	Offene Vorfälle auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen Vorfälle auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
	Alle offenen OM-Vorfälle	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True