Konfigurationsbibliothek für die Service Manager-Incident-Management

ServiceManager.IncidentManagement.Configuration :: 7.5.2905.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
DCM-Incidents (typisch)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (typisch)	System.WorkItem.Incident.View.ProjectionType	Public
OM-Incidents	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Konfigurationsdatenprobleme	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-Mail-Probleme	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Unternehmensanwendungsprobleme	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Hardwareprobleme	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Netzwerkprobleme	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Andere Probleme	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Druckprobleme	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Softwareprobleme	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Abgebrochen	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Von Analytiker behoben	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Von Support auf höherer Ebene behoben	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Schritt-für-Schritt-Wissensdatenbankartikel	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Ebene 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Ebene 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Ebene 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Vorlage für Endbenutzerbenachrichtigungen	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Vorlage für Benachrichtigungen an verantwortlichen Benutzer	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Standardvorlage für Incidents	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Vorlage für Eskalationsbenachrichtigungen	EscalationNotificationTemplate	System.Notification.Template.SMTP
Vorlage für Hardwareproblem-Incidents	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Vorlage für Incidents mit hoher Priorität	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Vorlage für Netzwerkproblem-Incidents	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Vorlage für Druckproblem-Incidents	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Vorlage für Softwareproblem-Incidents	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Incidentsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Incidentsupportgruppe	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Alle offenen Incidents ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Alle offenen Incidents	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Alle Incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Meine Incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Alle offenen DCM-Incidents	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Alle offenen E-Mail-Incidents	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Eskalierte Incidents	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Überfällige Incidents	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Ausstehende Incidents	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Alle offenen Portal-Incidents	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Offene Incidents auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Alle offenen Incidents auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Offene Incidents auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Alle offenen Incidents auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Offene Incidents auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Alle offenen Incidents auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Alle offenen OM-Incidents	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Alle offenen Incidents ohne Zuweisung	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen Incidents	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Alle Incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Meine Incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen DCM-Incidents	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Alle offenen E-Mail-Incidents	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Eskalierte Incidents	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Überfällige Incidents	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Ausstehende Incidents	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen Portal-Incidents	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Offene Incidents auf Ebene 1 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen Incidents auf Ebene 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Offene Incidents auf Ebene 2 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen Incidents auf Ebene 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Offene Incidents auf Ebene 3 (ohne Zuweisung)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen Incidents auf Ebene 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Alle offenen OM-Incidents	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View