Biblioteca de configuración de administración de incidentes de Service Manager

ServiceManager.IncidentManagement.Configuration :: 10.19.1035.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Incidentes de Desired Configuration Management (típicos)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incidente (típico)	System.WorkItem.Incident.View.ProjectionType	Public
Incidentes de Operations Manager	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problemas de datos de configuración	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
Problemas de correo electrónico	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problemas de aplicación de empresa	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Problemas de hardware	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Problemas de red	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Otros problemas	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Problemas de impresión	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Problemas de software	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Cancelado	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Solucionado por los analistas	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Solucionado por soporte de mayor nivel	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Mediante artículo de conocimiento	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Nivel 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Nivel 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Nivel 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Plantilla de notificación de usuario final	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Plantilla de notificación de asignación al usuario	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Plantilla de incidentes predeterminada	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Plantilla de notificación de transferencia	EscalationNotificationTemplate	System.Notification.Template.SMTP
Plantilla de incidentes relacionados con problemas de hardware	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Plantilla de incidentes de prioridad alta	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Plantilla de incidentes relacionados con problemas de red	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Plantilla de incidentes relacionados con problemas de impresión	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Plantilla de incidentes relacionados con problemas de software	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Grupo de soporte de incidentes	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Grupo de soporte de incidentes	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Todos los incidentes abiertos sin asignar	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Todos los incidentes abiertos	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Todos los incidentes	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Mis incidentes	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Todos los incidentes de Desired Configuration Management abiertos	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Todos los incidentes abiertos de correo electrónico	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Incidentes transferidos	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Incidentes atrasados	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Incidentes pendientes	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Todos los incidentes abiertos del portal	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Todos los incidentes abiertos del nivel 1 (sin asignar)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Todos los incidentes abiertos del nivel 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Todos los incidentes abiertos del nivel 2 (sin asignar)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Todos los incidentes abiertos del nivel 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Todos los incidentes abiertos del nivel 3 (sin asignar)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Todos los incidentes abiertos del nivel 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Todos los incidentes abiertos de Operations Manager	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Todos los incidentes abiertos sin asignar	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mis incidentes	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes de Desired Configuration Management abiertos	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Todos los incidentes abiertos de correo electrónico	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes transferidos	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes atrasados	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes pendientes	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del portal	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 1 (sin asignar)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 2 (sin asignar)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 3 (sin asignar)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos del nivel 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Todos los incidentes abiertos de Operations Manager	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View