Bibliothèque de configuration de la gestion des incidents de Service Manager

ServiceManager.IncidentManagement.Configuration :: 7.0.6555.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Incidents Gestion de la configuration souhaitée (standard)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (standard)	System.WorkItem.Incident.View.ProjectionType	Public
Incidents Operations Manager	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problèmes liés aux données de configuration	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
Problèmes de courrier électronique	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problèmes liés aux applications d'entreprise	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Problèmes de matériel	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Problèmes de réseau	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Autres problèmes	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Problèmes d'impression	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Problèmes de logiciel	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Annulé	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Résolu par l'analyste	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Résolu par le support de plus haut niveau	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Parcourir l'article de base de connaissances	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Niveau 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Niveau 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Niveau 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Modèle de notification de l'utilisateur final	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Modèle de notification Affecté à l'utilisateur	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Modèle d'incident par défaut	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modèle de notification de réaffectation	EscalationNotificationTemplate	System.Notification.Template.SMTP
Modèle d'incident pour problème de matériel	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modèle d'incident à priorité élevée	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modèle d'incident pour problème de réseau	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modèle d'incident pour problème d'impression	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modèle d'incident pour problème de logiciel	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Groupe de support incidents	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Groupe de support incidents	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Tous les incidents non affectés ouverts	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Tous les incidents ouverts	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Tous les incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Mes incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Tous les incidents ouverts de type Gestion de la configuration souhaitée	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Tous les incidents ouverts liés au courrier électronique	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Incidents réaffectés	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Incidents arrivés à échéance	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Incidents en attente	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Tous les incidents ouverts créés via le portail	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Incidents de niveau 1 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Tous les incidents de niveau 1 ouverts	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Incidents de niveau 2 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Tous les incidents de niveau 2 ouverts	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Incidents de niveau 3 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Tous les incidents de niveau 3 ouverts	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Tous les incidents Operations Manager ouverts	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Tous les incidents non affectés ouverts	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents ouverts	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mes incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents ouverts de type Gestion de la configuration souhaitée	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Tous les incidents ouverts liés au courrier électronique	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents réaffectés	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents arrivés à échéance	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents en attente	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents ouverts créés via le portail	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents de niveau 1 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents de niveau 1 ouverts	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents de niveau 2 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents de niveau 2 ouverts	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Incidents de niveau 3 ouverts (non affectés)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents de niveau 3 ouverts	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Tous les incidents Operations Manager ouverts	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View