Service Manager 인시던트 관리 구성 라이브러리

ServiceManager.IncidentManagement.Configuration :: 10.19.1035.0 (Management Pack)

• Show Management Pack XML
• Get Management Pack data in Excel format
• Incident.mpb

Management Pack Elements

Type Projections (3)

	DisplayName	ID	Accessibility
	DCM(Desired Configuration Management) 인시던트(일반)	System.WorkItem.Incident.View.DCMProjectionType	Public
	인시던트(일반)	System.WorkItem.Incident.View.ProjectionType	Public
	Operations Manager 인시던트	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

	DisplayName	ID	Parent	Accessibility
	구성 데이터 문제	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
	전자 메일 문제	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
	엔터프라이즈 응용 프로그램 문제	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
	하드웨어 문제	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
	네트워킹 문제	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
	기타 문제	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
	인쇄 문제	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
	소프트웨어 문제	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
	취소됨	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
	분석가가 수정함	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
	더 높은 계층 지원을 통해 수정됨	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
	기술 항목 검토	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
	계층 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
	계층 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
	계층 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View

Object Templates (9)

	DisplayName	ID	Type
	최종 사용자 알림 템플릿	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
	사용자 알림 템플릿에 할당됨	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
	기본 인시던트 템플릿	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
	에스컬레이션 알림 템플릿	EscalationNotificationTemplate	System.Notification.Template.SMTP
	하드웨어 문제 인시던트 템플릿	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	높은 우선 순위 인시던트 템플릿	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
	네트워킹 문제 인시던트 템플릿	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	인쇄 문제 인시던트 템플릿	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	소프트웨어 문제 인시던트 템플릿	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

	ID	FolderName	ElementID
	F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
	F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
	F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
	F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
	F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
	F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
	F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
	F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
	F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
	F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
	F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
	F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
	F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
	F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
	ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
	ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
	ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	인시던트 지원 그룹	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

	DisplayName	ID	ImageID
	인시던트 지원 그룹	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
	모든 진행 중인 할당되지 않은 인시던트	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
	모든 진행 중인 인시던트	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
	모든 인시던트	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
	내 인시던트	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
	모든 진행 중인 Desired Configuration Management 인시던트	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
	모든 진행 중인 전자 메일 인시던트	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
	제기된 인시던트	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
	지연된 인시던트	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
	보류 중 인시던트	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
	모든 진행 중인 포털 인시던트	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
	계층 1의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
	계층 1의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
	계층 2의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
	계층 2의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
	계층 3의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
	계층 3의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
	모든 진행 중인 Operations Manager 인시던트	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

	DisplayName	ID	Target	Type	Accessibility	Visible
	모든 진행 중인 할당되지 않은 인시던트	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	모든 진행 중인 인시던트	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
	모든 인시던트	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
	내 인시던트	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
	모든 진행 중인 Desired Configuration Management 인시던트	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
	모든 진행 중인 전자 메일 인시던트	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
	제기된 인시던트	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
	지연된 인시던트	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
	보류 중 인시던트	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
	모든 진행 중인 포털 인시던트	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 1의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 1의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 2의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 2의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 3의 진행 중인 인시던트(할당되지 않음)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	계층 3의 진행 중인 모든 인시던트	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
	모든 진행 중인 Operations Manager 인시던트	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True