Bibliotheek Configuratie Service Manager-incidentbeheer

ServiceManager.IncidentManagement.Configuration :: 7.5.3079.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Incidenten Desired Configuration Management (standaard)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (standaard)	System.WorkItem.Incident.View.ProjectionType	Public
Incidenten Operations Manager	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problemen configuratiegegevens	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-mailproblemen	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problemen bedrijfstoepassingen	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Hardwareproblemen	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Netwerkproblemen	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Overige problemen	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Afdrukproblemen	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Softwareproblemen	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Geannuleerd	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Opgelost door analist	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Opgelost door ondersteuning voor hogere lagen	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Kennisartikel doornemen	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Laag 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Laag 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Laag 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Meldingssjabloon Eindgebruiker	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Meldingssjabloon Toegewezen aan gebruiker	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Standaardincidentsjabloon	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Meldingssjabloon Escalatie	EscalationNotificationTemplate	System.Notification.Template.SMTP
Incidentsjabloon Hardwareprobleem	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Incidentsjabloon Hoge prioriteit	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Incidentsjabloon Netwerkprobleem	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Incidentsjabloon Afdrukprobleem	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Incidentsjabloon Softwareprobleem	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Ondersteuningsgroep incidenten	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Ondersteuningsgroep incidenten	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Alle geopende niet-toegewezen incidenten	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Alle geopende incidenten	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Alle incidenten	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Mijn incidenten	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Alle geopende incidenten voor Desired Configuration Management	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Alle geopende e-mailincidenten	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Geescaleerde incidenten	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Achterstallige incidenten	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Incidenten in behandeling	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Alle geopende portalincidenten	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Alle geopende incidenten voor laag 1 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Alle geopende incidenten voor laag 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Alle geopende incidenten voor laag 2 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Alle geopende incidenten voor laag 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Alle geopende incidenten voor laag 3 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Alle geopende incidenten voor laag 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Alle geopende Operations Manager-incidenten	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Alle geopende niet-toegewezen incidenten	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Alle incidenten	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mijn incidenten	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor Desired Configuration Management	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Alle geopende e-mailincidenten	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Geescaleerde incidenten	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Achterstallige incidenten	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Incidenten in behandeling	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende portalincidenten	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 1 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 2 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 3 (niet-toegewezen)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende incidenten voor laag 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Alle geopende Operations Manager-incidenten	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View