Bibliotek for konfigurasjon av hendelsesbehandling for Service Manager

ServiceManager.IncidentManagement.Configuration :: 7.0.6555.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Hendelser for ønsket konfigurasjonsadministrasjon (vanlig)	System.WorkItem.Incident.View.DCMProjectionType	Public
Hendelse (vanlig)	System.WorkItem.Incident.View.ProjectionType	Public
Operations Manager-hendelser	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problemer med konfigurasjonsdata	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-postproblemer	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problemer med virksomhetsprogram	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Maskinvareproblemer	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Nettverksproblemer	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Andre problemer	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Utskriftsproblemer	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Programvareproblemer	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Avbrutt	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Reparert av analytiker	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Reparert av kundestøtte på et høyere nivå	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Gå gjennom kunnskapsartikkel	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Lag 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Lag 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Lag 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Mal for sluttbrukervarsling	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Mal for varsling om tilordning til bruker	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Standardmal for hendelse	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mal for varsling om opptrapping	EscalationNotificationTemplate	System.Notification.Template.SMTP
Mal for hendelse for maskinvareproblem	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mal for hendelse med høy prioritet	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mal for hendelse for nettverksproblem	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mal for hendelse for utskriftsproblem	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mal for hendelse for programvareproblem	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Støttegruppe for hendelse	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Støttegruppe for hendelse	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Alle åpne hendelser som ikke er tilordnet	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Alle åpne hendelser	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Alle hendelser	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Mine hendelser	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Alle åpne hendelser for ønsket konfigurasjonsadministrasjon	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Alle åpne e-posthendelser	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Hendelser som er opptrappet	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Forfalte hendelser	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Ventende hendelser	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Alle åpne portalhendelser	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Åpne hendelser på lag 1 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Alle åpne hendelser på lag 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Åpne hendelser på lag 2 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Alle åpne hendelser på lag 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Åpne hendelser på lag 3 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Alle åpne hendelser på lag 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Alle åpne Operations Manager-hendelser	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Alle åpne hendelser som ikke er tilordnet	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne hendelser	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Alle hendelser	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mine hendelser	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne hendelser for ønsket konfigurasjonsadministrasjon	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Alle åpne e-posthendelser	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Hendelser som er opptrappet	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Forfalte hendelser	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Ventende hendelser	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne portalhendelser	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Åpne hendelser på lag 1 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne hendelser på lag 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Åpne hendelser på lag 2 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne hendelser på lag 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Åpne hendelser på lag 3 (ikke tilordnet)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne hendelser på lag 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åpne Operations Manager-hendelser	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View