Biblioteca de Configuração da Gestão de Incidentes do Service Manager

ServiceManager.IncidentManagement.Configuration :: 7.5.3079.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Incidentes da Gestão de Configuração Pretendida (típico)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incidente (típico)	System.WorkItem.Incident.View.ProjectionType	Public
Incidentes do Gestor de Operações	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problemas de Dados de Configuração	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
Problemas de Correio Electrónico	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problemas da Aplicação Empresarial	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Problemas de Hardware	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Problemas de Rede	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Outros Problemas	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Problemas de Impressão	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Problemas de Software	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Cancelado	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Corrigido pelo analista	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Corrigido pelo suporte de nível superior	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Percorrer o artigo de conhecimento	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Nível 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Nível 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Nível 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Modelo de Notificação do Utilizador Final	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Atribuído ao Modelo de Notificação do Utilizador	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Modelo de Incidente Predefinido	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modelo de Notificação de Escalamento	EscalationNotificationTemplate	System.Notification.Template.SMTP
Modelo de Incidente de Problema de Hardware	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modelo de Incidente de Alta Prioridade	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modelo de Incidente de Problema de Rede	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modelo de Incidente de Problema de Impressão	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Modelo de Incidente de Problema de Software	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Grupo de Suporte a Incidentes	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Grupo de Suporte a Incidentes	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_24
Todos os Incidentes Abertos Não Atribuídos	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_32
Todos os Incidentes Abertos	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_32
Todos os Incidentes	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_32
Os meus Incidentes	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_32
Todos os Incidentes Abertos da Desired Configuration Management	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_32
Todos os Incidentes Abertos de Correio Electrónico	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
Incidentes Escalados	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_32
Incidentes Vencidos	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_32
Incidentes Pendentes	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_32
Todos os Incidentes Abertos do Portal	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_32
Incidentes Abertos de Nível 1 (não atribuídos)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_32
Todos os Incidentes Abertos de Nível 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Incidentes Abertos de Nível 2 (não atribuídos)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Todos os Incidentes Abertos de Nível 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_32
Incidentes Abertos de Nível 3 (não atribuídos)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_32
Todos os Incidentes Abertos de Nível 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_32
Todos os Incidentes Abertos do Operations Manager	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_32

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Todos os Incidentes Abertos Não Atribuídos	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Os meus Incidentes	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos da Desired Configuration Management	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Todos os Incidentes Abertos de Correio Electrónico	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Escalados	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Vencidos	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Pendentes	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos do Portal	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Abertos de Nível 1 (não atribuídos)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos de Nível 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Abertos de Nível 2 (não atribuídos)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos de Nível 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Incidentes Abertos de Nível 3 (não atribuídos)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos de Nível 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Todos os Incidentes Abertos do Operations Manager	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View