Service Manager Incident Management Configuration Library

ServiceManager.IncidentManagement.Configuration :: 7.7.16.0 (Management Pack)

• Show Management Pack XML
• Get Management Pack data in Excel format
• Incident.mpb

Management Pack Elements

Type Projections (3)

	DisplayName	ID	Accessibility
	Desired Configuration Management Incidents (typical)	System.WorkItem.Incident.View.DCMProjectionType	Public
	Incident (typical)	System.WorkItem.Incident.View.ProjectionType	Public
	Operations Manager Incidents	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

	DisplayName	ID	Parent	Accessibility
	Configuration Data Problems	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
	E-Mail Problems	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
	Enterprise Application Problems	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
	Hardware Problems	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
	Networking Problems	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
	Other Problems	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
	Printing Problems	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
	Software Problems	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
	Cancelled	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
	Fixed by analyst	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
	Fixed by higher tier support	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
	Walk through knowledge article	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
	Tier 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
	Tier 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
	Tier 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View

Object Templates (9)

	DisplayName	ID	Type
	End User Notification Template	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
	Assigned To User Notification Template	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
	Default Incident Template	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Escalation Notification Template	EscalationNotificationTemplate	System.Notification.Template.SMTP
	Hardware Issue Incident Template	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	High Priority Incident Template	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Networking Issue Incident Template	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Printing Issue Incident Template	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
	Software Issue Incident Template	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

	ID	FolderName	ElementID
	F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
	F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
	F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
	F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
	F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
	F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
	F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
	F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
	F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
	F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
	F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
	F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
	F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
	F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
	ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
	ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
	ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Incident Support Group	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

	DisplayName	ID	ImageID
	Incident Support Group	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
	All Open Unassigned Incidents	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
	All Open Incidents	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
	All Incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
	My Incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
	All Open Desired Configuration Management Incidents	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
	All Open E-Mail Incidents	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_32
	Escalated Incidents	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
	Overdue Incidents	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
	Pending Incidents	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
	All Open Portal Incidents	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
	Tier 1 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
	All Tier 1 Open Incidents	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_16
	Tier 2 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
	All Tier 2 Open Incidents	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
	Tier 3 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
	All Tier 3 Open Incidents	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
	All Open Operations Manager Incidents	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

	DisplayName	ID	Target	Type	Accessibility	Visible
	All Open Unassigned Incidents	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	All Open Incidents	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
	All Incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
	My Incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
	All Open Desired Configuration Management Incidents	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
	All Open E-Mail Incidents	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
	Escalated Incidents	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
	Overdue Incidents	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
	Pending Incidents	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
	All Open Portal Incidents	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
	Tier 1 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	All Tier 1 Open Incidents	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
	Tier 2 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	All Tier 2 Open Incidents	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
	Tier 3 Open Incidents (unassigned)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
	All Tier 3 Open Incidents	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
	All Open Operations Manager Incidents	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True