| DisplayName | ID | Parent | Accessibility |
| Klasifikace incidentu | IncidentClassificationEnum | | Public |
| Řešení incidentu | IncidentResolutionCategoryEnum | | Public |
| Zdroj incidentu | IncidentSourceEnum | | Public |
| Konzola | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager (DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| E-mail | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| Telefon | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| Portál | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| Systém | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| Stav incidentu | IncidentStatusEnum | | Public |
| Aktivní | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| Čeká | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| Uzavřeno | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| Vyřešeno | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| Fronta vrstev incidentů | IncidentTierQueuesEnum | | Public |