| DisplayName | ID | Parent | Accessibility |
| Clasificación de incidente | IncidentClassificationEnum | | Public |
| Resolución de incidente | IncidentResolutionCategoryEnum | | Public |
| Origen de incidente | IncidentSourceEnum | | Public |
| Consola | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager (DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| Correo electrónico | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| Teléfono | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| Portal | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| Sistema | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| Estado de incidente | IncidentStatusEnum | | Public |
| Activo | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| Pendiente | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| Cerrado | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| Resuelto | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| Cola de niveles de incidente | IncidentTierQueuesEnum | | Public |