| DisplayName | ID | Parent | Accessibility |
| Tapauksen luokittelu | IncidentClassificationEnum | | Public |
| Tapauksen ratkaisu | IncidentResolutionCategoryEnum | | Public |
| Tapauksen lähde | IncidentSourceEnum | | Public |
| Konsoli | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager (DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| Sähköposti | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| Puhelin | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| Portaali | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| Järjestelmä | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| Tapauksen tila | IncidentStatusEnum | | Public |
| Aktiivinen | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| Odottaa | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| Suljettu | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| Ratkaistu | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| Tapauksen tasojono | IncidentTierQueuesEnum | | Public |