| DisplayName | ID | Parent | Accessibility |
| 인시던트 분류 | IncidentClassificationEnum | | Public |
| 인시던트 해결 | IncidentResolutionCategoryEnum | | Public |
| 인시던트 원본 | IncidentSourceEnum | | Public |
| 콘솔 | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager(DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| 전자 메일 | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| 전화 | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| 포털 | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| 시스템 | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| 인시던트 상태 | IncidentStatusEnum | | Public |
| 활성 | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| 보류 중 | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| 종결됨 | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| 해결됨 | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| 인시던트 계층 큐 | IncidentTierQueuesEnum | | Public |