| DisplayName | ID | Parent | Accessibility |
| Classificação do Incidente | IncidentClassificationEnum | | Public |
| Resolução de Incidentes | IncidentResolutionCategoryEnum | | Public |
| Origem do Incidente | IncidentSourceEnum | | Public |
| Consola | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager (DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| Correio Electrónico | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| Telefone | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| Portal | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Gestor de Operações | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| Sistema | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| Estado do Incidente | IncidentStatusEnum | | Public |
| Activo | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| Pendente | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| Fechado | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| Resolvido | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| Fila de Nível do Incidente | IncidentTierQueuesEnum | | Public |