| DisplayName | ID | Parent | Accessibility |
| Классификация инцидентов | IncidentClassificationEnum | | Public |
| Разрешение инцидентов | IncidentResolutionCategoryEnum | | Public |
| Источник инцидента | IncidentSourceEnum | | Public |
| Консоль | IncidentSourceEnum.Console | IncidentSourceEnum | Public |
| Configuration Manager (DCM) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public |
| Электронная почта | IncidentSourceEnum.Email | IncidentSourceEnum | Public |
| Телефон | IncidentSourceEnum.Phone | IncidentSourceEnum | Public |
| Портал | IncidentSourceEnum.Portal | IncidentSourceEnum | Public |
| Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public |
| Система | IncidentSourceEnum.System | IncidentSourceEnum | Internal |
| Состояние инцидента | IncidentStatusEnum | | Public |
| Активен | IncidentStatusEnum.Active | IncidentStatusEnum | Public |
| Ожидание | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public |
| Закрыт | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal |
| Разрешен | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal |
| Очередь уровня инцидентов | IncidentTierQueuesEnum | | Public |