Service Level Dashboard Management Pack for System Center Operations Manager 2007

The Service Level Dashboard for Operations Manager is a new Solution Accelerator that addresses IT Service Managers’ need for near real time, end-to-end reporting of the performance and availability of their line-of-business (LOB) applications. The accelerator provides a unique view of a business application from the user’s point of view by simulating user interactions with the business application and reporting on the experience. A small number of agents are deployed in the enterprise network to provide an accurate sampling of all the different conditions under which the business application operates. The data is then collected and interpreted.

Results are displayed in a single Web-based user interface, providing both top-level and drilldown views. The top level view reports the Service Level Agreement (SLA) status (compliant or non-compliant) of every application being monitored. The detailed views reveal component-level information that can help administrators investigate the possible causes of noncompliance reported at the top level.

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