Management Server unknown error

AP.Remote.Access.Monitor.DA_MGMTSRV_HEURISTIC_UNKNOWN (UnitMonitor)

An unknown error occured with one of the Management Servers

Knowledge Base article:

Summary

Unknown management server Error. Updates required for DirectAccess client compliance might not work as expected.

Possible Causes

1. Management servers cannot be reached.

2. Management servers are not responding.

Resolutions

1. Ensure that network connectivity to management servers is working as expected.

2. Verify settings for management servers

Note: Operations status is updated in accordance with the configured refresh interval. Clicking Refresh to manually update status does not update the status of the DNS resolution and ICMP reachability checks.

Element properties:

TargetAP.Remote.Access.Class.ManagementServers
Parent MonitorSystem.Health.AvailabilityState
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeAP.Remote.Access.Monitor.HeuristicMonitorType
RemotableTrue
AccessibilityPublic
Alert Message
Mgmt Server unknown error

Error Description - {0}
Error Cause - {1}
Error Resolution - {2}
RunAsDefault

Source Code:

<UnitMonitor ID="AP.Remote.Access.Monitor.DA_MGMTSRV_HEURISTIC_UNKNOWN" Accessibility="Public" Enabled="true" Target="AP.Remote.Access.Class.ManagementServers" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="AP.Remote.Access.Monitor.HeuristicMonitorType" ConfirmDelivery="true">
<Category>Custom</Category>
<AlertSettings AlertMessage="AP.Remote.Access.Monitor.DA_MGMTSRV_HEURISTIC_UNKNOWN_AlertMessageResourceID">
<AlertOnState>Warning</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Data/Context/DataItem/Property[@Name='ErrorDesc']$</AlertParameter1>
<AlertParameter2>$Data/Context/DataItem/Property[@Name='ErrorCause']$</AlertParameter2>
<AlertParameter3>$Data/Context/DataItem/Property[@Name='ErrorResolution']$</AlertParameter3>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="DA_MGMTSRV_HEURISTIC_UNKNOWN_Error" MonitorTypeStateID="Error" HealthState="Error"/>
<OperationalState ID="DA_MGMTSRV_HEURISTIC_UNKNOWN_Warning" MonitorTypeStateID="Warning" HealthState="Warning"/>
<OperationalState ID="DA_MGMTSRV_HEURISTIC_UNKNOWN_Success" MonitorTypeStateID="Healthy" HealthState="Success"/>
</OperationalStates>
<Configuration>
<Interval>300</Interval>
<SyncTime/>
<ComponentName>Management Servers</ComponentName>
<HeuristicId>2148270080</HeuristicId>
<Debug>false</Debug>
</Configuration>
</UnitMonitor>