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CA server availability

AP.Remote.Access.Monitor.DA_OTP_HEURISTIC_CURRENT_CA_GONE (UnitMonitor)

A connection cannot be established to CA a server used for OTP authentication.

Knowledge Base article:

Summary

A connection cannot be established to CA server used for OTP authentication.

Causes

1. The CA server cannot be reached.

2. The CA server is busy with previous requests.

3. There is a connection issue with the CA server.

Resolutions

1. Verify network connectivity to the CA server.

2. Verify CA server settings.

Element properties:

TargetAP.Remote.Access.Class.Otp
Parent MonitorSystem.Health.AvailabilityState
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeAP.Remote.Access.Monitor.HeuristicMonitorType
RemotableTrue
AccessibilityPublic
Alert Message
CA server unavailable

Error Description - {0}
Error Cause - {1}
Error Resolution - {2}
RunAsDefault

Source Code:

<UnitMonitor ID="AP.Remote.Access.Monitor.DA_OTP_HEURISTIC_CURRENT_CA_GONE" Accessibility="Public" Enabled="true" Target="AP.Remote.Access.Class.Otp" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="AP.Remote.Access.Monitor.HeuristicMonitorType" ConfirmDelivery="true">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="AP.Remote.Access.Monitor.DA_OTP_HEURISTIC_CURRENT_CA_GONE_AlertMessageResourceID">

    <AlertOnState>Warning</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/DataItem/Property[@Name='ErrorDesc']$</AlertParameter1>

      <AlertParameter2>$Data/Context/DataItem/Property[@Name='ErrorCause']$</AlertParameter2>

      <AlertParameter3>$Data/Context/DataItem/Property[@Name='ErrorResolution']$</AlertParameter3>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="DA_OTP_HEURISTIC_CURRENT_CA_GONE_Error" MonitorTypeStateID="Error" HealthState="Error"/>

    <OperationalState ID="DA_OTP_HEURISTIC_CURRENT_CA_GONE_Warning" MonitorTypeStateID="Warning" HealthState="Warning"/>

    <OperationalState ID="DA_OTP_HEURISTIC_CURRENT_CA_GONE_Success" MonitorTypeStateID="Healthy" HealthState="Success"/>

  </OperationalStates>

  <Configuration>

    <Interval>300</Interval>

    <SyncTime/>

    <ComponentName>Otp</ComponentName>

    <HeuristicId>2148466692</HeuristicId>

    <Debug>false</Debug>

  </Configuration>

</UnitMonitor>