Before updating the client software, the server exchanges information with the client machine. This event indicates that this exchange could not be completed. There are three possible reasons for this:
- There is a network problem between the server and the client
- The client machine is busy or the client program has terminated
- A condition on the client machine, such as insufficient user permissions, has made the update impossible
The event that caused this alert contains an error code that can help in determining the exact cause for this error:
Code 1
The server was unable to read information from the client; for example, due to network problems.
Code 7
The server could not send information to the client or receive information from the client; for example, due to network problems.
Code 8
The client has detected that the user does not have sufficient permissions on the client computer to upgrade the client installation. For example, only the “root” user can update a Clients for UNIX installation made by another user.
Code 13
The server stopped waiting for a response from the client because the time-out period was exceeded. This suggests that the client is either busy, or malfunctioning, or has terminated unexpectedly.
A number of other error codes are also generated by this event. These are client-specific; for example, another client update is already in progress. The error message displayed in the client user's session may contain more information about the exact cause of this event.
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