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Client update cannot terminate client upgrade

Citrix.PresentationServer.ClientUpdateCannotTerminateClientUpgrade.Rule (Rule)

Raises an alert if an automatic client update component cannot terminate client upgrade

Knowledge Base article:

Citrix ® Management Pack

Summary

After completing an automatic client update, either successfully or unsuccessfully, the server could not close the communication channel used during the update process. The session will continue, but this event suggests that communication between client and server is not stable and further errors may occur.
 
Causes

This event indicates that the server completed a client update, but failed to close the communication channel used during the updates. This may be caused by network problems or an internal Citrix Presentation Server error.
 
Resolutions

Ensure that the network infrastructure linking the server and clients is stable. Check that the client that caused this event is functioning correctly, and ask the user if they have seen any, more specific, error messages.
 
External Knowledge Sources

The following sources of information can be helpful when dealing with this error:

Or search the Citrix knowledge base for more information.
 
Sample Event

The server was not able to terminate the download of new client files successfully. (Error: %1)

 
Related Events

Check for related CLTMGR events 1016, 1017, 1018, and 1021, all of which indicate communication errors during the client update procedure.
 
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Element properties:

TargetCitrix.PresentationServer.ManagedServer
CategoryAlert
EnabledTrue
Event_ID1019
Event SourceCLTMGR
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
RemotableTrue
Alert Message
Client update cannot terminate client upgrade
The automatic client update component cannot close the communication channel to the client.
Event LogApplication

Member Modules:

ID Module Type TypeId RunAs 
EventCollectionDS DataSource Microsoft.Windows.EventProvider Citrix.PresentationServer.CitrixAdministratorAccount
GenerateAlert WriteAction System.Health.GenerateAlert Citrix.PresentationServer.CitrixAdministratorAccount

Source Code:

<Rule ID="Citrix.PresentationServer.ClientUpdateCannotTerminateClientUpgrade.Rule" Enabled="true" Target="Citrix.PresentationServer.ManagedServer" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="EventCollectionDS" RunAs="CtxLibrary!Citrix.PresentationServer.CitrixAdministratorAccount" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type='Windows!Microsoft.Windows.Computer']/PrincipalName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>1019</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>CLTMGR</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="GenerateAlert" RunAs="CtxLibrary!Citrix.PresentationServer.CitrixAdministratorAccount" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>2</Severity>

      <AlertMessageId>$MPElement[Name='Citrix.PresentationServer.ClientUpdateCannotTerminateClientUpgrade.Rule.AlertMessage']$</AlertMessageId>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>