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The server failed to determine file properties that are required to initiate an automatic client update, due to a problem with the server's client update database. The session will continue without automatic client update.
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To determine which files need to be updated on a client installation, the server compares the properties of the files currently used by the client with the corresponding files in the client update database. This event indicates that an error occurred while the server was determining the properties of the file shown in the event description. This suggests that the update database may be corrupt, or that the indicated file cannot be accessed; for example, due to insufficient permissions.
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- Ensure that the server's client update database is not corrupt. If it is, regenerate it using the ICA Client Update Configuration utility. See the Citrix Presentation Server Administrator's Guide for more information.
- Check that the indicated file exists and has appropriate permissions: at least read access for all users.
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The following sources of information can be helpful when dealing with this error:
Or search the Citrix knowledge base for more information.
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The server was not able to query information about %1 file from the ICA Client Update Database. (Error %2)
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Check for related CLTMGR events 1007, 1010, 1012, and 1015, all of which indicate errors relating to the server's client update database.
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