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MAPI Configuration Monitor

Citrix.PresentationServer.FarmWideAlerts.MapiConfig.Monitor (UnitMonitor)

Monitors MAPI configuration in a Citrix farm

Knowledge Base article:

Citrix ® Management Pack

Summary

A problem has occurred with the configuration of a MAPI connection server.
 
Causes

Possible causes are:

  • The mailbox is invalid or does not exist on the Exchange server
  • The Outlook profile is incorrectly configured
  • The Resource Manager Mail service has not been started or is incorrectly configured
  • The recipients do not exist
  • No email software is installed on the email server
  • The Exchange server has not been set up or does not exist
  • Network cables are unplugged
 
Resolutions

To re-configure MAPI connection servers or user profiles, use the Email tab in Resource Manager in the Presentation Server Console.

For full details of configuring MAPI Connection Servers, refer to Monitoring Server Performance with Citrix Presentation Server.
 
External Knowledge Sources

The following sources of information can be helpful when dealing with this error:

  • Monitoring Server Performance with Citrix Presentation Server

Or search the Citrix knowledge base for more information.
 
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Element properties:

TargetCitrix.PresentationServer.FarmMetricServer
Parent MonitorCitrix.PresentationServer.FarmWideAlerts.AvailabilityState
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityMatchMonitorHealth
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeCitrix.PresentationServer.FarmWideAlerts.MonitorType
RemotableTrue
AccessibilityPublic
Alert Message
MAPI configuration error
A problem has occurred with the configuration of a MAPI connection server.
RunAsCitrix.PresentationServer.CitrixAdministratorAccount

Source Code:

<UnitMonitor ID="Citrix.PresentationServer.FarmWideAlerts.MapiConfig.Monitor" Accessibility="Public" Enabled="true" Target="Citrix.PresentationServer.FarmMetricServer" ParentMonitorID="Citrix.PresentationServer.FarmWideAlerts.AvailabilityState" Remotable="true" Priority="Normal" RunAs="CtxLibrary!Citrix.PresentationServer.CitrixAdministratorAccount" TypeID="Citrix.PresentationServer.FarmWideAlerts.MonitorType" ConfirmDelivery="false">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Citrix.PresentationServer.FarmWideAlerts.MapiConfig.Monitor.AlertMessage">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>MatchMonitorHealth</AlertSeverity>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Error" MonitorTypeStateID="Active" HealthState="Error"/>

    <OperationalState ID="Success" MonitorTypeStateID="Inactive" HealthState="Success"/>

  </OperationalStates>

  <Configuration>

    <IntervalInSeconds>300</IntervalInSeconds>

    <ObjectName>MapiConfig</ObjectName>

  </Configuration>

</UnitMonitor>