Unknown Component Failure
The causes and resolutions refer to the Dell Modular Disk Storage Manager recovery guru. Launch Dell Modular Disk Storage Manager to diagnose and fix the recovery failure as follows:
Open Start >> Programs >> Dell >> MD Storage Manager >> Modular Disk Storage Manager Client.
If the MD Storage Array is already being managed by MDSM, you can proceed with the Causes and Resolution sections.
From Edit -> Add Storage Array, provide the IP address of the MD Storage Array and Add it to the discovered devices configuration in order to manage it.
Select the MD Storage Array and follow the steps specified in this recovery guru.
A component on the RAID controller module has failed. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service Action (removal) Allowed (SAA) field in the Details area of this recovery procedure is NO, or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Important Notes
The exact component that has failed is unknown and the only recovery step is to replace the entire RAID controller module.
Depending on the model of the RAID controller module, the battery might be integrated inside the RAID controller module, rather than residing in a separate module. If the RAID controller module you are replacing contains a battery, you might have to insert the battery from the old RAID controller module into the replacement RAID controller module. Refer to the hardware documentation for details.
1 | Review the Details area to identify the affected RAID controller module. | ||||||||||
2 | Check the replacement part number of the failed RAID controller module to ensure that the new RAID controller module has the same replacement part number.
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3 | Remove the failed RAID controller module. | ||||||||||
4 | Wait at least 1 minute. | ||||||||||
5 | Insert the new RAID controller module securely into place. After the RAID controller module appears on the Hardware tab in the AMW, confirm that the RAID controller module has an Optimal status. | ||||||||||
6 | It may be necessary to redistribute the volumes to their preferred RAID controller module. Navigate to the Storage > Virtual Disk > Advanced > Redistribute Virtual Disks... menu option in the AMW.
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7 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative. |
| Target | Microsoft.SystemCenter.ManagementServer | ||
| Category | Alert | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Warning | ||
| Alert Priority | Normal | ||
| Remotable | True | ||
| Alert Message |
|
| ID | Module Type | TypeId | RunAs |
|---|---|---|---|
| DS | DataSource | Microsoft.Windows.ScriptGenerated.EventProvider | Default |
| Alert | WriteAction | System.Health.GenerateAlert | Default |
| WriteToDW | WriteAction | Microsoft.SystemCenter.DataWarehouse.PublishEventData | Default |
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<Rule ID="Dell.MDStorageArray.ABBXMLEvent397" Enabled="onEssentialMonitoring" Target="SystemCenter!Microsoft.SystemCenter.ManagementServer" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>Alert</Category>
<DataSources>
<DataSource ID="DS" TypeID="Windows!Microsoft.Windows.ScriptGenerated.EventProvider">
<ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>
<ScriptName>RBODEventGenerator</ScriptName>
<EventNumber>397</EventNumber>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="Alert" TypeID="SystemHealth!System.Health.GenerateAlert">
<Priority>1</Priority>
<Severity>1</Severity>
<AlertMessageId>$MPElement[Name="Dell.MDStorageArray.ABBXMLEvent397.StringResource"]$</AlertMessageId>
<AlertParameters>
<AlertParameter1>$Data/EventDescription$</AlertParameter1>
</AlertParameters>
<Suppression>
<SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>
<SuppressionValue>$Data/Channel$</SuppressionValue>
<SuppressionValue>$Data/PublisherName$</SuppressionValue>
<SuppressionValue>$Data/LoggingComputer$</SuppressionValue>
<SuppressionValue>$Data/EventCategory$</SuppressionValue>
<SuppressionValue>$Data/EventLevel$</SuppressionValue>
<SuppressionValue>$Data/UserName$</SuppressionValue>
<SuppressionValue>$Data/EventNumber$</SuppressionValue>
<SuppressionValue>$Data/EventDescription$</SuppressionValue>
</Suppression>
<Custom1/>
<Custom2/>
<Custom3/>
<Custom4/>
<Custom5/>
<Custom6/>
<Custom7/>
<Custom8/>
<Custom9/>
<Custom10/>
</WriteAction>
<WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>
</WriteActions>
</Rule>