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Dell MD Array Discrete Lines Diagnostic Failure

Dell.MDStorageArray.ABBXMLEvent80 (Rule)

Knowledge Base article:

Summary

Discrete Lines Diagnostic Failure

The causes and resolutions refer to the Dell Modular Disk Storage Manager recovery guru. Launch Dell Modular Disk Storage Manager to diagnose and fix the recovery failure as follows:

Causes

A problem occurred during the Discrete Lines Diagnostics. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution:Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touch components without using a proper ground may damage the equipment.

Important Notes

Resolutions

1

Place the affected RAID controller module offline (identified in the Details area):

a

Select the RAID controller module on the Hardware tab of the Array Management Window.

b

Select the Hardware > RAID Controller Module > Advanced > Place > Offline... menu option.

c

Follow the instructions in the dialog, then click the Yes button.

2

Read all of the following steps before taking any action.

a

Click the Recheck button to rerun the Recovery Guru.

b

Select the "Offline RAID Controller Module" problem that is being reported in the Summary area.

c

Complete the recovery steps in the "Offline RAID Controller Module" recovery procedure to replace the affected RAID controller module, and then go to step 3.

3

Rerun the Discrete Lines Diagnostic.

a

Select the RAID controller module on the Hardware tab in the AMW.

b

Select the Hardware > RAID Controller Module > Advanced > Run Diagnostics > Discrete Lines... menu option.

c

Click the Run button.

d

When the diagnostic is finished, return to the Recovery Guru and click the Recheck button.

e

If...

Then...

The problem still appears in the Summary area

Go to step 4.

The problem no longer appears in the Summary area

The problem is fixed. Do not continue with the recovery steps.

4

If replacing the RAID controller module that reported the problem did not fix the problem, repeat steps 1 through 3 for the alternate RAID controller module. If replacing both RAID controller modules did not fix the problem, go to step 5.

5

Perform the following steps:

a

From the AMW, select the Help > Reference Recovery Procedures menu option.

b

Select the "Failed Interconnect-Battery Canister" problem from the list.

c

Follow the recovery steps but do not discard the canister as the problem may be in a different component.

6

Rerun the Discrete Lines Diagnostic.

a

Select the RAID controller module on the Hardware tab in the AMW.

b

Select the Hardware > RAID Controller Module > Advanced > Run Diagnostics > Discrete Lines... menu option.

c

Click the Run button.

7

Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetMicrosoft.SystemCenter.ManagementServer
CategoryAlert
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Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
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Alert Message
Dell MD Array Discrete Lines Diagnostic Failure
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WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishEventData Default

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