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Monitor REC_NON_FRU_FAILED_BATTERY (40)

IBMStorageSubsystem.FailureID_0040_Monitor (UnitMonitor)

Monitor Description for (40)

Knowledge Base article:

Battery Failed

What Caused the Problem?

A battery has failed. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Electrostatic charges can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

Refer to the 'Component requiring service' field in the Details area to determine which Recovery Steps you need to complete.

If...

Then...

The component requiring service is the battery

Go to

"Recovery Steps for a Directly-Accessible Battery."

The component requiring service is the controller that contains the battery

Go to

"Recovery Steps for a Battery Inside a Controller."

Recovery Steps for a Directly-Accessible Battery

1

Remove the affected battery.

2

Insert the new battery securely into place.

Notes:

  • The time it takes to fully charge the battery depends on the model of the battery and its current state. While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model.

  • If the battery is SBD-capable (the Smart battery field in the Details area is YES), then the battery will also start an initial Learn Cycle once the battery is fully charged.  Depending on the model of your storage subsystem, write caching may not be reinstated until the initial Learn Cycle is complete.

3

Select the

Storage Subsystem >> Change >> Battery Settings

menu option.

4

If...

Then...

The Battery Settings dialog displays the Replacement information (including the Reset button)

The controller uses age information, in addition to charge level monitoring to determine the health of the battery.

Go to step 5.

The Battery Settings dialog does NOT display the Replacement information (rather it displays only Learn Cycle information)

The controller does NOT use age information, but rather uses only charge level monitoring to determine the health of the battery.

Go to step 7.

5

Record the installation date (today's date) and the new replacement date (according to the battery's warranty).

6

Select the battery you just replaced, and then click the

Reset

button to set the affected battery's age to zero.

7

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

Recovery Steps for a Battery Inside a Controller

If...

Then...

Your storage subsystem has one controller

Go to

"Procedure for Storage Subsystems with One Controller."

Your storage subsystem has two controllers

Go to

"Procedure for Storage Subsystems with Two Controllers."

Procedure for Storage Subsystems with One Controller

1

Stop all I/O from all hosts to this storage subsystem.  When the Cache Active LED on the controller is no longer active (up to 5 minutes), proceed to step 2.

 Caution: Risk of Data Loss. You must wait for the Cache Active LED to stop blinking to ensure that all cache has been written to the drives in the storage subsystem.

2

Click the

Save As

button in the Recovery Guru dialog to save the remaining steps to a file.  These steps may no longer be accessible from the Recovery Guru dialog after you complete step 3.

3

Remove the controller canister that contains the affected battery.

4

Replace the affected battery with a new battery. Refer to your hardware documentation for the battery replacement procedure.

5

Insert the controller canister (containing the new battery) securely into place.  After the controller appears in the Physical View of the AMW, go to step 6.

Notes:

  • The time it takes to fully charge the battery depends on the model of the battery and its current state. While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model.

  • If the battery is SBD-capable (the Smart battery field in the Details area is YES), then the battery will also start an initial Learn Cycle once the battery is fully charged.  Depending on the model of your storage subsystem, write caching may not be reinstated until the initial Learn Cycle is complete.

6

Select the

Storage Subsystem >> Change >> Battery Settings

menu option.

7

If...

Then...

The Battery Settings dialog displays the Replacement information (including the Reset button)

The controller uses age information, in addition to charge level monitoring to determine the health of the battery.

Go to step 8.

The Battery Settings dialog does NOT display the Replacement information (rather it displays only Learn Cycle information)

The controller does NOT use age information, but rather uses only charge level monitoring to determine the health of the battery.

Go to step 10.

8

Record the installation date (today's date) and the new replacement date (according to the battery's warranty).

9

Select the battery you just replaced, and then click the

Reset

button to set the affected battery's age to zero.

10

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

Procedure for Storage Subsystems with Two Controllers

1

If there are any hosts connected to this storage subsystem that are NOT running a host-based, multi-path failover driver, stop I/O to the storage subsystem from each of these hosts.

2

Place the affected controller offline.

a

Select the controller in the physical view of the Subsystem Management Window.

b

Select

Advanced >> Recovery >> Set Controller >> Offline

.

c

Complete the instructions in the dialog, then select

Yes

.

3

Click the

Save As

button in the Recovery Guru dialog to save the remaining steps to a file.  These steps may no longer be accessible from the Recovery Guru dialog after you complete step 4.

4

Click the

Recheck

button to rerun the Recovery Guru.

There should be an Offline Controller problem reported in the Summary area.

5

Follow the Offline Controller Recovery Steps, until you have removed the controller. After you have removed the controller, do not continue with the Offline Controller Recovery steps until you are instructed to do so later in this procedure.

6

Replace affected battery with a new replacement battery. 

Refer to your hardware documentation for the battery replacement procedure.

Notes:

  • The time it takes to fully charge the battery depends on the model of the battery and its current state. While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model.

  • If the battery is SBD-capable (the Smart battery field in the Details area is YES), then the battery will also start an initial Learn Cycle once the battery is fully charged.  Depending on the model of your storage subsystem, write caching may not be reinstated until the initial Learn Cycle is complete.

7

Complete the remaining Offline Controller Recovery Steps.

Once you have completed the Offline Controller Recovery Steps, go to step 8.

8

Select the

Storage Subsystem >> Change >> Battery Settings

menu option.

9

If...

Then...

The Battery Settings dialog displays the Replacement information (including the Reset button)

Go to step 10.

The Battery Settings dialog does NOT display the Replacement information (rather it displays only Learn Cycle information)

Your battery does not use age information, but rather uses only Learn Cycles to determine its health.  The new battery started a new Learn Cycle automatically when you inserted it.

Go to step 12.

10

Record the installation date (today's date) and the new replacement date (according to the battery's warranty).

11

Select the battery you just replaced, and then click the

Reset

button to set the affected battery's age to zero.

12

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

Element properties:

TargetIBMStorageSubsystem.StorageSubsystem
Parent MonitorIBMStorageSubsystem.StorageSubsystemAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeIBMStorageSubsystem.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_NON_FRU_FAILED_BATTERY
Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="IBMStorageSubsystem.FailureID_0040_Monitor" Accessibility="Internal" Enabled="true" Target="IBMStorageSubsystem.StorageSubsystem" ParentMonitorID="IBMStorageSubsystem.StorageSubsystemAvailability" Remotable="true" Priority="Normal" TypeID="IBMStorageSubsystem.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="IBMStorageSubsystem.REC_NON_FRU_FAILED_BATTERY_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="IBMStorageSubsystem.StateIdE0EC81DCF579DB8518511CE5A8CC79A" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="IBMStorageSubsystem.StateId7CF478A14188600124362C38E75ECDB2" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>40</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>