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Resolve Request

ID_372aa771_2bcd_48b8_8669_9dece0b81b44 (ObjectTemplate)


Objective: Manage customer service request resolution by determining how to best resolve the request as determined by the category of the request - information, service fulfillment, new service, or incident resolution.

Example: Failure to determine the method for resolving a customer request could affect final outcome, appropriateness and timeliness of the resolution, and customer satisfaction.

Element properties:

TypeSystem.Compliance.ControlObjectiveProjection

Source Code:

<ObjectTemplate ID="ID_372aa771_2bcd_48b8_8669_9dece0b81b44" TypeID="GRCControl!System.Compliance.ControlObjectiveProjection">

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalName$">$MPElement[Name='GRC!System.Compliance.SourceNameEnum.MicrosoftCorporation']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Title$">Resolve Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/DisplayName$">Resolve Request</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Description$">

        Objective: Manage customer service request resolution by determining how to best resolve the request as determined by the category of the request - information, service fulfillment, new service, or incident resolution.



        Example: Failure to determine the method for resolving a customer request could affect final outcome, appropriateness and timeliness of the resolution, and  customer satisfaction.

      </Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalVersion$"/>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/Type$">$MPElement[Name='GRCControl!System.Compliance.ControlObjective.TypeEnum.Evidence']$</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalId$">ID_372aa771_2bcd_48b8_8669_9dece0b81b44</Property>

  <Property Path="$Target/Property[Type='GRC!System.Compliance.ControlObjective']/ExternalParentCategoryId$">ID_d8f63c13_0a6a_4fc2_ba58_f9822d736bc0</Property>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_9a36b2ea_61d5_4f4c_97b3_e48f6d695474</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_c9c63f17_2524_43ed_aba3_2157c9766a8e</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_043b434d_28c2_44be_a3bf_6696e3d6611c</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_18f761a9_11d6_4c2b_8c89_4ad11cd9376f</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_a6acb343_3fdb_4376_9de2_a2011aa2884b</Property>

  </Object>

  <Object Path="$Context/Path[Relationship='GRC!System.Compliance.ControlObjectiveCitation' TypeConstraint='GRC!System.Compliance.Citation']$">

    <Property Path="$Context/Property[Type='GRC!System.Compliance.Citation']/Id$">ID_5a9e5ab9_5391_402e_9eb3_8f23adde1e35</Property>

  </Object>

</ObjectTemplate>