Core Alert: CRITICAL ERROR - The message engine failed to retrieve the configuration from the database

Microsoft.BizTalk.Server.2013.MessageEngineFailedRetrieveConfiguration (Rule)

Core Alert: CRITICAL ERROR - The message engine failed to retrieve the configuration from the database.

Knowledge Base article:

Summary

This error indicates that the BizTalk Messaging Engine failed to get the configuration information from the BizTalk configuration database.

Causes

The most common cause of this error is network connectivity to either the SSO database or the BizTalk configuration database.

Resolutions

Verify connectivity to the SSO database or the configuration database. Additionally, verify that the credentials(appropriate Windows group memberships) on the Host Instance service account is valid. If this is an isolated adapter (HTTP, SOAP) verify the credentials of the account running the IIS application pool process.

Element properties:

Target

Microsoft.BizTalk.Server.2013.BizTalkRuntimeRole

Category

EventCollection

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

High

Remotable

True

Alert Message

CRITICAL ERROR: The message engine failed to retrieve the configuration from the database

{0}

Event Log

Application

Member Modules:

ID	Module Type	TypeId	RunAs
Microsoft.BizTalk.Server.2013.MessageEngineFailedRetrieveConfiguration.DataSource	DataSource	Microsoft.Windows.EventProvider	Default
GenerateAlert	WriteAction	System.Health.GenerateAlert	Default
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Default
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Default

Source Code:

<Rule ID="Microsoft.BizTalk.Server.2013.MessageEngineFailedRetrieveConfiguration" Enabled="true" Target="BTSLib!Microsoft.BizTalk.Server.2013.BizTalkRuntimeRole" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="Microsoft.BizTalk.Server.2013.MessageEngineFailedRetrieveConfiguration.DataSource" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Property[Type="BTSLib!Microsoft.BizTalk.Server.2013.ServerRole"]/ComputerName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <Or>

              <Expression>

                <SimpleExpression>

                  <ValueExpression>

                    <XPathQuery Type="String">PublisherName</XPathQuery>

                  </ValueExpression>

                  <Operator>Equal</Operator>

                  <ValueExpression>

                    <Value Type="String">BizTalk Server 2006</Value>

                  </ValueExpression>

                </SimpleExpression>

              </Expression>

              <Expression>

                <SimpleExpression>

                  <ValueExpression>

                    <XPathQuery Type="String">PublisherName</XPathQuery>

                  </ValueExpression>

                  <Operator>Equal</Operator>

                  <ValueExpression>

                    <Value Type="String">BizTalk Server 2009</Value>

                  </ValueExpression>

                </SimpleExpression>

              </Expression>

              <Expression>

                <SimpleExpression>

                  <ValueExpression>

                    <XPathQuery Type="String">PublisherName</XPathQuery>

                  </ValueExpression>

                  <Operator>Equal</Operator>

                  <ValueExpression>

                    <Value Type="String">BizTalk Server</Value>

                  </ValueExpression>

                </SimpleExpression>

              </Expression>

            </Or>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">5641</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="Integer">EventLevel</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>1</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectEvent"/>

    <WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>

    <WriteAction ID="GenerateAlert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>2</Priority>

      <Severity>2</Severity>

      <AlertMessageId>$MPElement[Name="Microsoft.BizTalk.Server.2013.MessageEngineFailedRetrieveConfiguration.AlertMessage"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Target/Property[Type="BTSLib!Microsoft.BizTalk.Server.2013.ServerRole"]/ComputerName$</SuppressionValue>

        <SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>

        <SuppressionValue>$Data/PublisherName$</SuppressionValue>

      </Suppression>

      <Custom1>Core Alerts</Custom1>

    </WriteAction>

  </WriteActions>

</Rule>