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Async Service Has Problems Accessing Config DB

Microsoft.Dynamics.CRM.4.0.Async_Service_Has_Problems_Accessing_Config_DB (Rule)

Knowledge Base article:

Summary

The Microsoft Dynamics CRM Asynchronous Processing Service could not run a command against the CRM Configuration database.

Causes

This problem can occur if Microsoft Dynamics CRM Asynchronous Processing Service cannot connect to the CRM database.

Resolutions

Verify that the database server is running. Also verify that there are no network problems.

Element properties:

TargetMicrosoft.Dynamics.CRM.4.0.Microsoft_CRM_4_Asynchronous_Processing_Service_Server
CategoryEventCollection
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityHigh
RemotableTrue
Alert Message
Async service has problems accessing Config DB.

{0}
Event LogSystem

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="Microsoft.Dynamics.CRM.4.0.Async_Service_Has_Problems_Accessing_Config_DB" Enabled="true" Target="Microsoft.Dynamics.CRM.4.0.Microsoft_CRM_4_Asynchronous_Processing_Service_Server" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>System</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">17418</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="Integer">EventLevel</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="Integer">1</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">MSCRMAsyncService</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>2</Priority>

      <Severity>2</Severity>

      <AlertName/>

      <AlertDescription/>

      <AlertOwner/>

      <AlertMessageId>$MPElement[Name="Microsoft.Dynamics.CRM.4.0.Async_Service_Has_Problems_Accessing_Config_DB.AlertMessage"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Data/LoggingComputer$</SuppressionValue>

      </Suppression>

      <Custom1/>

      <Custom2/>

      <Custom3/>

      <Custom4/>

      <Custom5/>

      <Custom6/>

      <Custom7/>

      <Custom8/>

      <Custom9/>

      <Custom10/>

    </WriteAction>

  </WriteActions>

</Rule>