Retail POS To Real-time Service Connectivity

Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosRealtimeServiceConnectivity (UnitMonitor)

Monitors whether Retail POS can connect to the Commerce Data Exchange : Real-time Service.

Knowledge Base article:

Summary

Monitors the connection between Retail POS and Microsoft Dynamics AX through the Real-time Service.

Causes

The Real-time Service profile in Microsoft Dynamics AX for this channel is incorrect.
The Real-time Service profile has not been synchronized from Microsoft Dynamics AX to the channel database using Retail Scheduler jobs.
The Real-time Service is unreachable or has been shut down.
The Real-time Service is configured incorrectly.

Resolutions

Make sure the Real-time Service profile in Microsoft Dynamics AX is correct and run the Retail Scheduler jobs.
Make sure the Retail Scheduler jobs are successfully running in Microsoft Dynamics AX.
Make sure Real-time Service is running and reachable. Specifically, check for incorrect firewall settings or network configuration issues.
Make sure the Real-time Service responds to requests from other clients.

For more information:

Real-time Service Configuration

View Online Content

Element properties:

Target

Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPos

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.Windows.RepeatedEventLogSingleEventLog2StateMonitorType

Remotable

False

Accessibility

Public

Alert Message

Retail POS Real-time Service Connectivity

Retail POS failed to connect to Real-time Service.

Operations that use the Real-time Service will be affected. These include the following:
* Inventory lookup
* Recall customer order
* Using gift cards
* Wish lists
* Virtual catalogs
* Redemption of loyalty points
* Worker time registrations

This type of disruption by itself does not prevent simple transactions from being processed at POS terminals. The following functionality is not affected:
* Assortments
* Prices and discounts
* Worker permissions
* Products

Additional event information for this disruption:

Time first: {0}
Time last: {1}

Count: {2}

Event description: {3}

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosRealtimeServiceConnectivity" Accessibility="Public" Enabled="true" Target="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPos" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="false" Priority="Normal" TypeID="Windows!Microsoft.Windows.RepeatedEventLogSingleEventLog2StateMonitorType" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosRealtimeServiceConnectivity_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/TimeFirst$</AlertParameter1>

      <AlertParameter2>$Data/Context/TimeLast$</AlertParameter2>

      <AlertParameter3>$Data/Context/Count$</AlertParameter3>

      <AlertParameter4>$Data/Context/Context/DataItem/EventDescription$</AlertParameter4>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="RepeatedEventRaised" MonitorTypeStateID="RepeatedEventRaised" HealthState="Error"/>

    <OperationalState ID="EventRaised" MonitorTypeStateID="EventRaised" HealthState="Success"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Application</LogName>

    <Expression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">10706</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">Microsoft Dynamics AX Retail Monitoring : Retail POS</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </Expression>

    <RepeatedComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</RepeatedComputerName>

    <RepeatedLogName>Application</RepeatedLogName>

    <RepeatedExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">10705</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">Microsoft Dynamics AX Retail Monitoring : Retail POS</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </RepeatedExpression>

    <Consolidator>

      <ConsolidationProperties/>

      <TimeControl>

        <WithinTimeSchedule>

          <Interval>86400</Interval>

        </WithinTimeSchedule>

      </TimeControl>

      <CountingCondition>

        <Count>2</Count>

        <CountMode>OnNewItemTestOutputRestart_OnTimerSlideByOne</CountMode>

      </CountingCondition>

    </Consolidator>

  </Configuration>

</UnitMonitor>