Rtcprov database connectivity

Microsoft.LS.2015.Monitoring.UnitMonitor.PairedEvent.ProvisionService.ProvDbFailedToAcquire (UnitMonitor)

Knowledge Base article:

Summary

Failed to connect to rtcprov database. Skype for Business Online Provisioning Service will continue to try to reconnect to the database. While this condition persists, no provisioning tasks can be implemented.

Causes

Possible issues with the rtcprov database.

Resolutions

Verify that you can connect to the rtcprov database.

Element properties:

Target

Microsoft.LS.2015.Component.ProvisionService

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.LS.2015.MonitorType.PairedEvent.Simple

Remotable

True

Accessibility

Public

Alert Message

[Skype] Failed to connect to rtcprov database. Skype for Business Online Provisioning Service will continue to try to reconnect to the database. While this condition persists, no provisioning tasks can be implemented.

{0}

Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.LS.2015.Monitoring.UnitMonitor.PairedEvent.ProvisionService.ProvDbFailedToAcquire" Accessibility="Public" Enabled="true" Target="Microsoft.LS.2015.Component.ProvisionService" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2015.MonitorType.PairedEvent.Simple" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Alert_Failed_to_connect_to_rtcprov_database._Skype_for_Business_Online_Provisioning_Service_will_continue_to_try_to_reconnect_to_the_database.__While_this_condition_persists__no_provisioning_tasks_can_be_implemented.">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/EventDescription$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Microsoft.LS.2015.Monitoring.UnitMonitor.PairedEvent.ProvisionService.ProvDbFailedToAcquire.Success" MonitorTypeStateID="SuccessEventRaised" HealthState="Success"/>

    <OperationalState ID="Microsoft.LS.2015.Monitoring.UnitMonitor.PairedEvent.ProvisionService.ProvDbFailedToAcquire.Error" MonitorTypeStateID="ErrorEventRaised" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Lync Server</LogName>

    <SuccessExpression>

      <Or>

        <Expression>

          <And>

            <Expression>

              <SimpleExpression>

                <ValueExpression>

                  <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

                </ValueExpression>

                <Operator>Equal</Operator>

                <ValueExpression>

                  <Value Type="UnsignedInteger">23226</Value>

                </ValueExpression>

              </SimpleExpression>

            </Expression>

            <Expression>

              <SimpleExpression>

                <ValueExpression>

                  <XPathQuery Type="String">PublisherName</XPathQuery>

                </ValueExpression>

                <Operator>Equal</Operator>

                <ValueExpression>

                  <Value Type="String">LS Provisioning Service</Value>

                </ValueExpression>

              </SimpleExpression>

            </Expression>

          </And>

        </Expression>

        <Expression>

          <And>

            <Expression>

              <SimpleExpression>

                <ValueExpression>

                  <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

                </ValueExpression>

                <Operator>Equal</Operator>

                <ValueExpression>

                  <Value Type="UnsignedInteger">23002</Value>

                </ValueExpression>

              </SimpleExpression>

            </Expression>

            <Expression>

              <SimpleExpression>

                <ValueExpression>

                  <XPathQuery Type="String">PublisherName</XPathQuery>

                </ValueExpression>

                <Operator>Equal</Operator>

                <ValueExpression>

                  <Value Type="String">LS Provisioning Service</Value>

                </ValueExpression>

              </SimpleExpression>

            </Expression>

          </And>

        </Expression>

      </Or>

    </SuccessExpression>

    <ErrorExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">23227</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">LS Provisioning Service</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </ErrorExpression>

  </Configuration>

</UnitMonitor>