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User Services: RIDS Lookup Health on Edge Server

Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.ES_E_RIDS_LOOKUP_RESULT_INCORRECT (UnitMonitor)

Knowledge Base article:

Summary

User or Domain lookup result returned by RIDS is incorrect, potentially due to incorrect data in BVD.

Causes

BVD is not properly synchronized with AD.

Resolutions

Check whether the user's home pool information is published correctly to BVD instance in the current region.

Element properties:

TargetMicrosoft.LS.2019.Component.Registrar
Parent MonitorSystem.Health.AvailabilityState
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityHigh
Alert Auto ResolveTrue
Monitor TypeMicrosoft.LS.2019.MonitorType.TimerResetEvent.Simple
RemotableTrue
AccessibilityPublic
Alert Message
[Skype] User or Domain lookup result returned by RIDS is incorrect, potentially due to incorrect data in BVD.
{0}

Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.ES_E_RIDS_LOOKUP_RESULT_INCORRECT" Accessibility="Public" Enabled="true" Target="SFBDiscovery!Microsoft.LS.2019.Component.Registrar" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2019.MonitorType.TimerResetEvent.Simple" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Alert_User_or_Domain_lookup_result_returned_by_RIDS_is_incorrect__potentially_due_to_incorrect_data_in_BVD.">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>High</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/EventDescription$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.ES_E_RIDS_LOOKUP_RESULT_INCORRECT.Timer" MonitorTypeStateID="TimerEventRaised" HealthState="Success"/>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.ES_E_RIDS_LOOKUP_RESULT_INCORRECT.Error" MonitorTypeStateID="ErrorEventRaised" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Lync Server</LogName>

    <ErrorExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">32299</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">LS User Services</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </ErrorExpression>

    <AutoResolveInterval>3600</AutoResolveInterval>

  </Configuration>

</UnitMonitor>