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Monitor for Office 2003 Outlook Mail Access (Passive).

Microsoft.Office.2003.Outlook.PassiveCommunicationStatus.Event.Monitor (UnitMonitor)

Knowledge Base article:

Summary

Microsoft Office 2003 Outlook is unable to contact the Exchange Server. As a result, the client will be unable to send or receive new mail. The user will be able to continue using the Outlook client in offline mode until it is able to reconnect to the Exchange Server.

Resolutions

To resolve this, an operator should execute troubleshooting steps targeted at identifying which of the following are the root cause:

Element properties:

TargetMicrosoft.Office.2003.Outlook
Parent MonitorMicrosoft.Office.Outlook.RollupFromPassiveCommunicationStatus.Monitor
CategoryPerformanceHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeMicrosoft.Office.2003.Outlook.PassiveCommunicationStatus.MonitorType
RemotableTrue
AccessibilityPublic
Alert Message
Microsoft Office 2003 Outlook was unable to send or receive mail.
Microsoft {0} {1} was unable to contact the Exchange Server. Until contact with the Exchange Server can be reestablished the end user use {1} in Offline mode. During this time {1} will be unable to send or receive new mail.
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.Office.2003.Outlook.PassiveCommunicationStatus.Event.Monitor" Accessibility="Public" Target="Microsoft.Office.2003.Outlook" TypeID="Microsoft.Office.2003.Outlook.PassiveCommunicationStatus.MonitorType" ParentMonitorID="IWCommon!Microsoft.Office.Outlook.RollupFromPassiveCommunicationStatus.Monitor" ConfirmDelivery="false" Remotable="true" Enabled="onEssentialMonitoring" Priority="Normal">

  <Category>PerformanceHealth</Category>

  <AlertSettings AlertMessage="Microsoft.Office.2003.Outlook.PassiveCommunicationStatus.Event.Monitor.AlertMessage">

    <AlertOnState>Warning</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Warning</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>Office</AlertParameter1>

      <AlertParameter2>Outlook</AlertParameter2>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="ConnectionDisconnected" HealthState="Warning" MonitorTypeStateID="Bad"/>

    <OperationalState ID="Connected" HealthState="Success" MonitorTypeStateID="Good"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <IntervalSeconds>360</IntervalSeconds>

    <TimeoutSeconds>360</TimeoutSeconds>

  </Configuration>

</UnitMonitor>