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Word and PowerPoint Service is Slow

Microsoft.OfficeWebAppsServer.Word_And_PowerPoint_Service_Is_Slow (Rule)

The Word and PowerPoint services are performing poorly. The farm configuration may need to be adjusted or you may need to add machines to the farm.

Knowledge Base article:

Summary

To get the most current Knowledge Article from the Microsoft TechNet site, visit:

http://go.microsoft.com/fwlink/p/?LinkId=258814

Causes

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Element properties:

TargetMicrosoft.OfficeWebAppsServer.Machine
CategoryPerformanceCollection
EnabledTrue
Instance NameOffice Web Apps - Word Web App and PowerPoint Web App viewing
Counter NameConversionFailedRequests
Frequency1800
Alert GenerateFalse
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource System.Performance.OptimizedDataProvider Default
WriteToDB WriteAction Microsoft.SystemCenter.CollectPerformanceData Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData Default

Source Code:

<Rule ID="Microsoft.OfficeWebAppsServer.Word_And_PowerPoint_Service_Is_Slow" Enabled="onEssentialMonitoring" Target="Microsoft.OfficeWebAppsServer.Machine" ConfirmDelivery="true" Priority="Low" DiscardLevel="100">

  <Category>PerformanceCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Performance!System.Performance.OptimizedDataProvider">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <CounterName>ConversionFailedRequests</CounterName>

      <ObjectName>Office Web Apps - Word Web App and PowerPoint Web App viewing</ObjectName>

      <InstanceName>__total__</InstanceName>

      <AllInstances>false</AllInstances>

      <Frequency>1800</Frequency>

      <Tolerance>10</Tolerance>

      <ToleranceType>Absolute</ToleranceType>

      <MaximumSampleSeparation>10</MaximumSampleSeparation>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectPerformanceData"/>

    <WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData"/>

  </WriteActions>

</Rule>