The SPS Single Sign On service provides single sign on services for SPS Portals. If this service is stopped, users may not be able to access SPS Portals and related resources.
A service can stop for many reasons, including:
The service was stopped by an Administrator.
The service encountered an exception that stopped the service.
The service was improperly configured, which prevented it from starting.
The service was prevented from starting because the user account assigned to the service could not be authenticated.
The service can be restarted using the Start SPS Single Sign On Service task:
Start Single Sign On Service
If service is unable to restart successfully please refer to the tasks output which will indicate the cause for the start failure. With this information, the Services snap-in from the Computer Management console can be used to take additional resolution steps:
Start Computer Management Console
| Target | Microsoft.SharePointPortalServer.2003.SingleSignOnService | ||
| Parent Monitor | System.Health.AvailabilityState | ||
| Category | AvailabilityHealth | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Error | ||
| Alert Priority | Normal | ||
| Alert Auto Resolve | True | ||
| Monitor Type | Microsoft.Windows.CheckNTServiceStateMonitorType | ||
| Remotable | True | ||
| Accessibility | Public | ||
| Alert Message |
| ||
| RunAs | Default |
Home<UnitMonitor ID="Microsoft.SharePointPortalServer.2003.SingleSignOnService.NTService.CheckServiceState.Monitor" Target="Microsoft.SharePointPortalServer.2003.SingleSignOnService" TypeID="Windows!Microsoft.Windows.CheckNTServiceStateMonitorType" Remotable="true" Accessibility="Public" Enabled="onEssentialMonitoring" ParentMonitorID="SystemHealth!System.Health.AvailabilityState">
<Category>AvailabilityHealth</Category>
<AlertSettings AlertMessage="Microsoft.SharePointPortalServer.2003.SingleSignOnService.NTService.CheckServiceState.Monitor.AlertMessage">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
</AlertSettings>
<OperationalStates>
<OperationalState HealthState="Success" MonitorTypeStateID="Running" ID="SingleSignOnService2003Running"/>
<OperationalState HealthState="Error" MonitorTypeStateID="NotRunning" ID="SingleSignOnService2003NotRunning"/>
</OperationalStates>
<Configuration>
<ComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>
<ServiceName>SSOSRV</ServiceName>
</Configuration>
</UnitMonitor>