M365 Teams Performance Chat Total Time Monitor

Microsoft.SystemCenter.M365.Monitor.TeamsPerformance.ChatTotalTime.Monitor (UnitMonitor)

This monitor evaluates whether it takes an acceptable time to send and verify Teams Chat messages.

Knowledge Base article:

Summary

This monitor sends and verifies a Teams Chat message. This monitor has two health states, healthy and critical. The health state is determined if the Teams Chat send and verify takes less than the threshold.

This monitor contains the following overridable parameters.

-Interval (seconds)- Default Value: 900 seconds - This sets how long the monitor waits until running the monitor again. The default value can be left or can be adjusted to fit the environment.

-Threshold Value- Default Value: 5,000 milliseconds - This sets upper threshold for chat send/verify time (must be less than the threshold). The default value can be left or can be adjusted to fit the environment.

Causes

An error state is caused by having issues with connecting to Microsoft 365 or sending/fetching data. It can be caused by the following:

Issues with global connection to Microsoft 365.
Delegated credentials do not have permission to send/read chats.
Incorrect Team and/or Channel name.

Resolutions

Resolution depends on the specific error. Verify and/or fix the following:

Connectivity to Microsoft 365, including firewall and proxy settings.
Delegated credentials may need to be changed or updated. Check Delegated permissions.
Correct the Team and/or Channel name in the Watcher Node wizard.

Element properties:

Target

Microsoft.SystemCenter.M365.WatcherNodeApplication.Teams

Parent Monitor

Microsoft.SystemCenter.M365.Monitor.Performance.WatcherNode.Teams

Category

PerformanceHealth

Enabled

True

Alert Generate

True

Alert Severity

MatchMonitorHealth

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.SystemCenter.M365.Monitor.TeamsPerformance.Value.UnitMonitorType

Remotable

True

Accessibility

Public

Alert Message

M365 Teams Performance Chat Total Time Monitor: Failure

This monitor has detected an unacceptable chat send/verify total time ({0} milliseconds).

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.SystemCenter.M365.Monitor.TeamsPerformance.ChatTotalTime.Monitor" Accessibility="Public" Enabled="true" Target="Microsoft.SystemCenter.M365.WatcherNodeApplication.Teams" ParentMonitorID="Microsoft.SystemCenter.M365.Monitor.Performance.WatcherNode.Teams" Remotable="true" Priority="Normal" TypeID="Microsoft.SystemCenter.M365.Monitor.TeamsPerformance.Value.UnitMonitorType" ConfirmDelivery="false">

  <Category>PerformanceHealth</Category>

  <AlertSettings AlertMessage="Microsoft.SystemCenter.M365.Monitor.TeamsPerformance.ChatTotalTime.Monitor.Alert.Message">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>MatchMonitorHealth</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='Chat Total Duration in ms']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Success" MonitorTypeStateID="Healthy" HealthState="Success"/>

    <OperationalState ID="Error" MonitorTypeStateID="Critical" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <IntervalSeconds>900</IntervalSeconds>

    <AzureADEndpoint>$Target/Host/Property[Type="Microsoft.SystemCenter.M365.WatcherNodeApplication"]/AzureADEndpoint$</AzureADEndpoint>

    <GraphEndpoint>$Target/Host/Property[Type="Microsoft.SystemCenter.M365.WatcherNodeApplication"]/GraphEndpoint$</GraphEndpoint>

    <TenantId>$Target/Host/Property[Type="Microsoft.SystemCenter.M365.WatcherNodeApplication"]/TenantId$</TenantId>

    <ApplicationClientId>$RunAs[Name="Microsoft.SystemCenter.M365.RunAsProfile.ApplicationClient"]/UserName$</ApplicationClientId>

    <ApplicationClientCredentials>$RunAs[Name="Microsoft.SystemCenter.M365.RunAsProfile.ApplicationClient"]/Password$</ApplicationClientCredentials>

    <DelegatedUserId>$RunAs[Name="Microsoft.SystemCenter.M365.RunAsProfile.DelegatedTeamsUser"]/UserName$</DelegatedUserId>

    <DelegatedUserCredentials>$RunAs[Name="Microsoft.SystemCenter.M365.RunAsProfile.DelegatedTeamsUser"]/Password$</DelegatedUserCredentials>

    <TeamsTeamName>$Target/Host/Property[Type="Microsoft.SystemCenter.M365.WatcherNodeApplication"]/TeamsTeamName$</TeamsTeamName>

    <TeamsChannelName>$Target/Host/Property[Type="Microsoft.SystemCenter.M365.WatcherNodeApplication"]/TeamsChannelName$</TeamsChannelName>

    <Property>Chat Total Duration in ms</Property>

    <Threshold>5000</Threshold>

    <MatchCount>1</MatchCount>

  </Configuration>

</UnitMonitor>