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Root Management Server Unavailable

Microsoft.SystemCenter.SDKService.PrincipleManagementServerDown.Alert (Rule)

This rule generates alerts when the root management server is not reachable from this management server's Data Access service.

Knowledge Base article:

Summary

Either the root management server is down or the root management server's Health service is not available.

Causes

This can be caused by:

If these alerts are generated during or shortly after installation of the Data Warehouse or reporting components, the likely cause is due to the flow of alerts and state transitions to the Data Warehouse, however, the corresponding data structures are not there yet. Deployment happens within approximately 30 minutes of installation.

While deployment is not yet done, data will be retained by alert and state sync workflows to be written later to the Data Warehouse. Thus, these workflows do not put data back to data sources and that in turn generates the alerts in question. After deployment is complete, data is written and alerts clear up automatically.

If alerts do not auto-resolve within 120 minutes of Data Warehouse installation, then another problem exists.

Resolutions

Check the availability of the root management server or start up the Health service on the root management server.

Also, check the status of the Data Warehouse Write Account.

Additional

The below table explains the possible reason codes in the alert description:

Reason Code

Description

17

The Health Service windows service is paused.

25

The Health Service Action Account is misconfigured or has invalid credentials.

41

The Health Service failed to parse the new configuration.

42

The Health Service failed to load the new configuration.

43

A System Rule failed to load.

49

Collection of Object State Change Events is stalled.

50

Collection of Monitor State Change Events is stalled.

51

Collection of Alerts is stalled.

97

The Health Service is unable to register with the Event Log Service. The Health Service cannot log additional Heartbeat and Connector events.

98

The Health Service is unable to parse configuration XML.

Element properties:

TargetMicrosoft.SystemCenter.ManagementServer
CategoryAlert
EnabledTrue
Event_ID271828
Event SourceHealth Service Watcher
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue
Alert Message
Health Service Not Running
{0}
Event LogOperations Manager
CommentRule used by Data Access service to generate alerts from each Management Server when the RHS is down

Member Modules:

ID Module Type TypeId RunAs 
EventDS DataSource Microsoft.Windows.EventProvider Default
GenerateAlert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="Microsoft.SystemCenter.SDKService.PrincipleManagementServerDown.Alert" Comment="Rule used by Data Access service to generate alerts from each Management Server when the RHS is down" Enabled="true" Target="SCLibrary!Microsoft.SystemCenter.ManagementServer" ConfirmDelivery="true" Remotable="true" Priority="High" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="EventDS" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Operations Manager</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>Health Service Watcher</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery>EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value>271828</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="GenerateAlert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertName/>

      <AlertDescription/>

      <AlertMessageId>$MPElement[Name='Microsoft.SystemCenter.SDKService.PrincipleManagementServerDown.Alert.AlertMessage']$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>