Virtual Machine Manager Self-Service Portal 2.0 Helper Service Monitor

Microsoft.SystemCenter.VMMSSP.HelperService.Monitor (UnitMonitor)

Knowledge Base article:

Summary

This alert is generated when the Virtual Machine Manager Self-Service Portal 2.0 Helper service stops.

Configuration

Virtual Machine Manager Self-Service Portal 2.0 Helper service issue.

Causes

The following conditions may cause the service to stop:

* The service has encountered an error.

* The service cannot connect to the DITSC database.

Resolutions

1. Check the event log of the computer running the VMMSSP server component for errors that could have stopped the service.

2. Verify that the DITSC database is running and accepting connections.

3. Check the event log of the computer running the VMMSSP server component for any additional Virtual Machine Manager Self-Service Portal 2.0 service events.

4. After you have addressed any related errors or events, restart the service.

Additional

See the Virtual Machine Manager Self-Service Portal 2.0 SP1: Operations Guide.

External

www.microsoft.com\ssp

Element properties:

Target

Microsoft.SystemCenter.VMMSSP.HelperService

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.Windows.CheckNTServiceStateMonitorType

Remotable

True

Accessibility

Public

Alert Message

Virtual Machine Manager Self-Service Portal 2.0 Helper service has stopped.

Please see the alert context for details.

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.SystemCenter.VMMSSP.HelperService.Monitor" Accessibility="Public" Enabled="true" Target="Microsoft.SystemCenter.VMMSSP.HelperService" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Windows!Microsoft.Windows.CheckNTServiceStateMonitorType" ConfirmDelivery="false">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Microsoft.SystemCenter.VMMSSP.HelperService.Monitor_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Running" MonitorTypeStateID="Running" HealthState="Success"/>

    <OperationalState ID="NotRunning" MonitorTypeStateID="NotRunning" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/DNSName$</ComputerName>

    <ServiceName>DITSCHelperService</ServiceName>

    <CheckStartupType>true</CheckStartupType>

  </Configuration>

</UnitMonitor>