The Rights Management Services (RMS) client on a computer running Windows SharePoint Services registered an error with its environment

Microsoft.Windows.SharePoint.Services.3.0.The_Rights_Management_ServicesRMSclient_on_a_computer_running_Windows_SharePoint_Services_registered_an_error_with_its_environment (Rule)

Information Rights Management (IRM) relies on the underlying Rights Management Services (RMS) framework, which includes the Windows RMS client application, to create issuance licenses and perform the actual encryption and decryption of rights-managed content. Every front-end Web server in a Windows SharePoint Services Web farm must have the Windows RMS client installed to access the RMS APIs.

Knowledge Base article:

Summary

This alert indicates that an API call returned a serious error that is preventing Information Rights Management (IRM) from functioning. Uploads to, and downloads from, IRM-enabled document libraries on all SharePoint sites will typically fail until the problem is resolved.

Causes

Possible causes:

An Rights Management Services (RMS) client file on a front-end Web server is corrupted.
The RMS client software is in an invalid state.
The licenses on front-end Web servers are invalid, corrupted, or missing.
An unauthorized program – such as a debugger – is running on a front-end Web server.

Resolutions

Perform the following steps in the order listed.

Close any unauthorized programs, such as a debugger that might be running on a front-end Web server.
If the problem persists, reboot the affected front-end Web server to reinitialize the Rights Management Services (RMS) environment on that server.
If the problem persists, delete all stored certificates in the local Rights Management Services (RMS) store.
If the problem persists, reinstall the Rights Management Services (RMS) client on the front-end Web server.

Delete stored licenses

Stop the Windows SharePoint Services process by running the following command at the Command Prompt window. iisreset /stop
On the Rights Management Services (RMS) server, navigate to the systemdrive:\Document and Settings\All Users\Application Data\Microsoft\DRM\Server\ folder, where systemdrive is the letter of the drive on which Windows is installed.
Delete all folders named after the Windows SharePoint Services application pool identity account. The application pool identity is the user account that Windows SharePoint Services is running under.
Restart the Windows SharePoint Services process by running the following command at the Command Prompt window. iisreset /start

Element properties:

Target

Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Category

EventCollection

Enabled

True

Alert Generate

True

Alert Severity

Warning

Alert Priority

Normal

Remotable

True

Alert Message

The Rights Management Services (RMS) client on a computer running Windows SharePoint Services registered an error with its environment

Event ID {0} from Source {2} on agent computer {3} has triggered this Alert Description : {1}

Event Log

Application

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Microsoft.Windows.EventProvider	Default
CollectData	WriteAction	Microsoft.SystemCenter.CollectEvent	Default
DataWarehousePublishData	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Default
WSS.GenerateAlert	WriteAction	System.Health.GenerateAlert	Default

Source Code:

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The Rights Management Services (RMS) client on a computer running Windows SharePoint Services registered an error with its environment

Microsoft.Windows.SharePoint.Services.3.0.The_Rights_Management_Services__RMS__client_on_a_computer_running_Windows_SharePoint_Services_registered_an_error_with_its_environment (Rule)

Knowledge Base article:

Summary

Causes

Resolutions

Element properties:

Member Modules:

Source Code:

Microsoft.Windows.SharePoint.Services.3.0.The_Rights_Management_ServicesRMSclient_on_a_computer_running_Windows_SharePoint_Services_registered_an_error_with_its_environment (Rule)