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Monitor REC_COPY_THEN_FAIL_WAITING_ON_DDP_CAPACITY (457)

NetAppESeries.FailureID_0457_Monitor (UnitMonitor)

The copy then fail operation is waiting for additional capacity in the disk pool.

Knowledge Base article:

Impending Drive Failure (Unable to Copy Drive to Disk Pool)

What Caused the Problem?

A drive is reporting internal errors that could cause the drive to fail. SANtricity has attempted to automatically copy the drive's contents as a safety precaution, but was unable to as there is either not enough free capacity in the disk pool or removing the drive would cause the disk pool to contain less than the minimum of 11 drives. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution: Risk of Data Loss. If a "Degraded Volume" problem is also displayed in the Recovery Guru Summary area, always fix the "Degraded Volume" problem first. Fixing the "Impending Drive Failure" problem before fixing a "Degraded Volume" may result in data loss.

Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching the components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

Check the number of drives contained in the drive's disk pool by selecting the disk pool in the Storage and Copy Services tab of the Array Management Window.

If...

Then...

The drive's disk pool contains 11 drives.

Go to

Procedure for disk pool containing 11 drives

.

The drive's disk pool contains 12 or more drives.

Go to

Procedure for disk pool containing 12 or more drives

.

Procedure for disk pool containing 11 drives

SANtricity is unable to automatically copy the affected drive as the drive's disk pool does not contain at least 12 drives. You can resolve this problem in several ways:

If...

Then...

You want to add drives to the disk pool. (recommended)

Perform the following steps:

  • On the

    Storage and Copy Services

    tab in the Array Management Window, highlight the affected disk pool.

  • Select the

    Storage > Disk Pool > Add Drives (Capacity)

    menu option.

  • Select one or more unassigned drives to add to the disk pool.

  • Click the

    Add

    button.

  • Click the

    Recheck

    button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

You want to physically replace the drive before it fails.

Perform the following steps:

  • Highlight the affected drive on the

    Hardware

    tab in the AMW and select the

    Hardware > Drive > Advanced > Fail

    menu option. This will open the Confirm Fail Drive dialog.

  • Making sure that the

    Copy contents of drive before failing

    checkbox is

    unchecked

    , type 'yes' into the text field and press OK. The associated volumes will become Degraded

    .

  • Remove the failed drive (its fault indicator light should be on).

  • Wait 30 seconds, then insert the new drive. Its fault indicator light may be lit for a short time (one minute or less).

  • Click the

    Recheck

    button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

You want to take no further action and wait for the affected drive to fail.

You can then complete the recovery steps to fix the "Failed Disk Pool Drive" problem when it is reported. You need to do nothing more in this procedure.

Procedure for disk pool containing 12 or more drives

SANtricity is unable to automatically copy the affected drive as there is not enough usable capacity in the drive's disk pool. You can resolve this problem in several ways (or through a combination of these):

If...

Then...

You want to replace any failed drives in the disk pool.(recommended)

Select the failed disk pool drive procedure from the Recovery Guru Summary area and use the associated recovery steps to fix the failed drive. Repeat the recovery steps for all of the drives you want to replace.

Note: SANtricity will begin copying the drive to the disk pool once the newly replaced drive has finished reconstructing.

You want to expand the usable capacity of the disk pool by adding drives.

Perform the following steps:

  • On the

    Storage and Copy Services

    tab in the Array Management Window, highlight the affected disk pool.

  • Select the

    Storage > Disk Pool > Add Drives (Capacity)

    menu option.

  • Select one or more unassigned drives to add to the disk pool.

    Note: It is important to have enough reserved capacity to reconstruct data when drive failures occur. It is recommended to add as many drives as needed to reach the Required reserve drive count (identified in the Details area).

  • Click the

    Add

    button.

  • Click the

    Recheck

    button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

You want to physically replace the drive before it fails.

Perform the following steps:

  • Highlight the affected drive on the

    Hardware

    tab in the AMW and select the

    Hardware > Drive > Advanced > Fail

    menu option. This will open the Confirm Fail Drive dialog.

  • Making sure that the

    Copy contents of drive before failing

    checkbox is

    unchecked

    , type 'yes' into the text field and press OK. The associated volumes will become Degraded

    .

  • Remove the failed drive (its fault indicator light should be on).

  • Wait 30 seconds, then insert the new drive. Its fault indicator light may be lit for a short time (one minute or less).

  • Click the

    Recheck

    button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

You want to take no further action and wait for the affected drive to fail.

You can then complete the recovery steps to fix the "Failed Disk Pool Drive" problem when it is reported. You need to do nothing more in this procedure.

Element properties:

TargetNetAppESeries.StorageArray
Parent MonitorNetAppESeries.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppESeries.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_COPY_THEN_FAIL_WAITING_ON_DDP_CAPACITY
The copy then fail operation is waiting for additional capacity in the disk pool. Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppESeries.FailureID_0457_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppESeries.REC_COPY_THEN_FAIL_WAITING_ON_DDP_CAPACITY_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppESeries.StateId46E48695B4D5523CCC56022D2A07DBA6" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppESeries.StateIdDCFD010DC70AC2293CA82E217359A3C2" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>457</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>