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Monitor REC_MISMATCHED_MIDPLANE_EEPROMS (381)

NetAppSANtricity.FailureID_0381_Monitor (UnitMonitor)

Mismatched midplane EEPROM contents.

Knowledge Base article:

Mismatched Midplane EEPROMs

What Caused the Problem?

There is a failed midplane or midplane element within a drive tray or a controller drive tray.

Important Notes

When you turn on the power to a tray or hot-plug a component, the storage array checks for compatibility among components such as controllers, power supplies, drive trays, and controller-drive trays. The check involves reading vital product data (VPD) from and writing VPD to a pair of electrically erasable programmable read-only memory (EEPROM) chips on the tray midplane. If the data on the two EEPROMs is not the same, one EEPROM is chosen to support continued operation, but an error is logged.

Recovery Steps

1

Select the

Monitor > Health > Collect Support Data Manually

menu option from the Array Management Window, and take the appropriate steps to save the support data to a .zip file.

2

Contact your Technical Support Representative, and indicate that a "Mismatched Midplane EEPROMs" problem is being reported. The support representative will ask you to send the file that you saved. Wait for further instruction.

Element properties:

TargetNetAppSANtricity.StorageArray
Parent MonitorNetAppSANtricity.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppSANtricity.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_MISMATCHED_MIDPLANE_EEPROMS
Mismatched midplane EEPROM contents. Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppSANtricity.FailureID_0381_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppSANtricity.StorageArray" ParentMonitorID="NetAppSANtricity.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppSANtricity.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppSANtricity.REC_MISMATCHED_MIDPLANE_EEPROMS_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppSANtricity.StateId42D9B6D1E842B61441B45958BAF61FA8" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppSANtricity.StateIdD17798FC063A614F28AD03DF24E419AA" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>381</FailureID>

    <IntervalSeconds>361</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>