Intra Org Mailflow (from Cloud): Receive Status

NiCE.Active.O365.MP.ExchangeOnline.20052.IntraOrgMailflowTest.ReceivingFailure (UnitMonitor)

Test if mail sent from a mailbox on Exchange Online is received by an OnPremise mailbox

Knowledge Base article:

Summary

This monitor focus to measures the quality of service (QOS) of a hybrid Exchange deployment. The monitor implements an end-to-end functionality to verify mail flow between an Exchange Online mailbox and an OnPremise mailbox.

Metric 20052 verifies if the Exchange Server mailbox receives an email send by the Exchange Online Mailbox. It depends on metric 2005x, the test email is send by metric 20051.

Metric Value 0 indicates a success, while 1 an error. If there is a failure, the metric options indicate the following details:

Reason, Exchange Online Database Name, Recipient, Sender User Name and GUID of email.

Configuration

An alert is triggered metric return 0. The interval second of this monitor must align with all other metric of group 2005x.

Possible Causes

Please see the Alert Context or State Change tab for details.

Resolutions

Depends on the cause of the issue, which can be manifold. Please refer to the below section for "additional information"

Additional Information

This monitor depends on metric 20052.

Element properties:

TargetNiCE.Active.O365.ExchangeOnline.ConnectivityLocation.HybridDeployment
Parent MonitorSystem.Health.AvailabilityState
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityMatchMonitorHealth
Alert PriorityHigh
Alert Auto ResolveTrue
Monitor TypeNiCE.Active.O365.2State.UMT
RemotableTrue
AccessibilityPublic
Alert Message
Intra Org Mailflow (from Cloud): Receiving Failure
Intra Org Mailfow is not working (receiving failure)
RunAsDefault