The Match Making service could not transfer the call because of an error in the queue configuration

OCS_Response_Group_Service_31161_SE (Rule)

The Match Making service could not transfer the call because of an error in the queue configuration.

Knowledge Base article:

Summary

The Match Making service could not transfer the call because of an error in the queue configuration.

Causes

Misconfigured queue.

Resolutions

Use the Office Communications Server 2007 R2, Response Group Service Management Console to check the queue configuration.

Element properties:

Target

Microsoft_Office_Communications_Server_2007_R2_Standard_Edition

Category

EventCollection

Enabled

True

Event_ID

31161

Event Source

OCS Response Group Service

Alert Generate

True

Alert Severity

Warning

Alert Priority

Normal

Remotable

True

Alert Message

The Match Making service could not transfer the call because of an error in the queue configuration.

{0}

Event Log

Office Communications Server

Member Modules:

ID	Module Type	TypeId	RunAs
CollectEvent	DataSource	Microsoft.Windows.EventProvider	Default
WriteAlert	WriteAction	System.Health.GenerateAlert	Default
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Default
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Default

Source Code:

<Rule ID="OCS_Response_Group_Service_31161_SE" Enabled="true" Target="Microsoft_Office_Communications_Server_2007_R2_Standard_Edition" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="CollectEvent" TypeID="SCWindowsLibrary!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="SCWindowsLibrary!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Office Communications Server</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">OCS Response Group Service</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">31161</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SCSystemLibrary!Microsoft.SystemCenter.CollectEvent"/>

    <WriteAction ID="WriteAlert" TypeID="SCHealth!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertMessageId>$MPElement[Name="The_Match_Making_service_could_not_transfer_the_call_because_of_an_error_in_the_queue_configuration_"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>

        <SuppressionValue>$Data/PublisherName$</SuppressionValue>

      </Suppression>

    </WriteAction>

    <WriteAction ID="WriteToDW" TypeID="SCDataWarehouseLibrary!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>

  </WriteActions>

</Rule>