An unexpected error occurred when trying to synchronize the presence policies. This will be retried

OCS_User_Services_32087_SE (Rule)

An unexpected error occurred when trying to synchronize the presence policies. This will be retried, but if this error continues to occur, the Office Communications Server service will need to be restarted.

Knowledge Base article:

Summary

Causes

Server is low on resources.

Resolutions

Ensure that the server meets minimum hardware requirements and is not overloaded.

Element properties:

Target

Microsoft_Office_Communications_Server_2007_R2_Standard_Edition

Category

EventCollection

Enabled

True

Event_ID

32087

Event Source

OCS User Services

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Remotable

True

Alert Message

{0}

Event Log

Office Communications Server

Member Modules:

ID	Module Type	TypeId	RunAs
CollectEvent	DataSource	Microsoft.Windows.EventProvider	Default
WriteAlert	WriteAction	System.Health.GenerateAlert	Default
WriteToDB	WriteAction	Microsoft.SystemCenter.CollectEvent	Default
WriteToDW	WriteAction	Microsoft.SystemCenter.DataWarehouse.PublishEventData	Default

Source Code:

<Rule ID="OCS_User_Services_32087_SE" Enabled="true" Target="Microsoft_Office_Communications_Server_2007_R2_Standard_Edition" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="CollectEvent" TypeID="SCWindowsLibrary!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="SCWindowsLibrary!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Office Communications Server</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">OCS User Services</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">32087</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SCSystemLibrary!Microsoft.SystemCenter.CollectEvent"/>

    <WriteAction ID="WriteAlert" TypeID="SCHealth!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>2</Severity>

      <AlertMessageId>$MPElement[Name="An_unexpected_error_occurred_when_trying_to_synchronize_the_presence_policies__This_will_be_retried__but_if_this_error_continues_to_occur__the_Office_Communications_Server_service_will_need_to_be_restarted_"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Data/EventDisplayNumber$</SuppressionValue>

        <SuppressionValue>$Data/PublisherName$</SuppressionValue>

      </Suppression>

    </WriteAction>

    <WriteAction ID="WriteToDW" TypeID="SCDataWarehouseLibrary!Microsoft.SystemCenter.DataWarehouse.PublishEventData"/>

  </WriteActions>

</Rule>