System Center: Configure the data retention functionality of System Center Service Manager.
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<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/Title$">Configure Data Retention Functionality</Property>
<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/DisplayName$">SYSCTR_MCA_00015 Configure Data Retention Functionality</Property>
<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/Description$">System Center: Configure the data retention functionality of System Center Service Manager.</Property>
<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/ImplementationMethod$">System Center Service Manager produces data that might be subject to retention policy. For example, your organization may wish to retain evidence of procedural completion, incident remediation reports, or compliance reports. Have a conversation with your organization's legal, compliance, and service management staff to determine what must be retained. Then document your organization's established System Center Service Manager retention process in the following "Procedure Steps" section. You can then manually assert whether this process is being followed within the organization for assets within the GRC program scope.
Procedure Steps
Replace the content in this field with a high-level summary of the procedure your organization executes for this control.
</Property>
<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/AdditionalGuidance$">For more information, see:
www.microsoft.com/systemcenter/en/us/service-manager.aspx</Property>
<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/TestSummary$">Manual Assertion
Manually assert whether this procedure has been performed for all assets within the GRC program scope.
Manual assertions should be recorded at a frequency that is commensurate with audit sample sizes and frequencies, which can vary according to GRC authority document requirements and your organization's audit schedule. Determine what personnel will make the manual assertion by asking the GRC program manager. Typically, this assertion will be made by an analyst who observes an IT professional that enacts the process.
Record the compliance state as an assertion within the GRC program with one of the following states: compliant, noncompliant, error, or unknown.
Manual Assertion Steps:
1. Open the Service Manager Console.
2. Click the Compliance and Risk Items Workspace.
3. Expand the Control Management folder, then the Control Activities folders and select the All Control Activities View.
4. In the Control Activities View, select control activities that you want to add a result to and in the Task pane select Edit Control Activity. Service Manager Console launches the Control Activity form with the selected control activity.
5. In the Control Activity form, in the Task pane, select the Add Result Console task. Service Manager Console launches the Select Template dialog.
6. Select one of the templates for the results (Compliant, Non-Compliant, Unknown or Error), which opens the Result form with the result set to the control activity template name (for example, Compliant means Result = Compliant, and so on). The Owner field is populated with the current user name.
7. Select one of the programs from the Program section before Results (OK button is enabled).
8. Save the results by clicking OK in the dialog. Service Manager Console creates a Number of Managed Entity Results per Configuration Item in Scope for the selected programs. Service Manager Console closes the Add Result dialog. Service Manager Console creates a relationship between the control activity and Managed Entity Result in the CMDB. The Control Activity form remains open and displays the updated control activity in the form.
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<Property Path="$Context/Property[Type='GRC!System.Compliance.ControlActivity']/SupportedControlObjectives$">GRC_MCO_00024</Property>
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