Řešení incidentu

ServiceManager.Report.IncidentManagement.IncidentSLA (Report)

Tato sestava obsahuje informace o počtu incidentů a také o tom, u kolika z nich uplynula cílová doba řešení a jaká je průměrná doba řešení incidentu. Data lze seskupovat podle dne, týdne, měsíce, čtvrtletí nebo roku.

Element properties:

Accessibility	Public
Visible	True

Report Localization:

*R.ReportName*	Řešení incidentu
*R.ReportDescriptionLabel*	Rozbalením tohoto oddílu zobrazíte úplný popis této sestavy a platných kritérií filtru.
*R.ReportDescription*	Tato sestava obsahuje informace o počtu incidentů a také o tom, u kolika z nich uplynula cílová doba řešení a jaká je průměrná doba řešení incidentu. Data lze seskupovat podle dne, týdne, měsíce, čtvrtletí nebo roku.
*R.ReportGeneratedLabel*	Sestava vygenerována
*R.StartEndDateLabel*	Počáteční a koncový čas
*R.DateFilterLabel*	Filtr kalendářních dat
*R.SourceLabel*	Zdroj
*R.PriorityLabel*	Priorita
*R.StatusLabel*	Stav
*R.GroupByLabel*	Řada sestavy
*R.AggregationLabel*	Souhrn kalendářních dat
*R.StartEndDateFormat*	Od {0} do {1}
*R.NoData*	Žádná data
*C.GaugeTitleFormat*	{0} \% incidentů splňuje dobu řešení. Cílová hodnota je {1} \%.
*C.PieChartTitleFormat*	Incidenty s uplynulou cílovou dobou řešení – rozpis podle: {0}
*C.TrendChartTitle*	Řešení incidentu
*C.TrendChartYAxisLabel*	Incidenty
*C.Legend.MeetingResolutionTime*	Incidenty s uplynulou cílovou dobou řešení (\%)
*T.TimeInterval*	Jednotka času (UTC)
*T.IncidentCount*	Incidenty
*T.NotMetSLACount*	Incidenty s uplynulou cílovou dobou řešení
*T.TimeInActive*	Prům. doba v aktivním stavu (hodiny)
*T.TimeInPending*	Prům. doba v čekajícím stavu (hodiny)
*T.TimeToResolution*	Prům. doba nutná k vyřešení incidentu (hodiny)
*T.Minutes*	min.
*P.A.Daily*	Denně
*P.A.Weekly*	Týdně
*P.A.Monthly*	Měsíčně
*P.A.Quarterly*	Čtvrtletně
*P.A.Yearly*	Ročně
*P.DF.CreatedDate*	Datum vytvoření
*P.DF.ResolvedDate*	Datum vyřešení
*P.DF.ClosedDate*	Datum uzavření
*P.G.Queue*	Fronta
*P.G.Classification*	Kategorie klasifikace
*P.G.Service*	Služba
*P.G.SupportGroup*	Skupina podpory
*P.All*	(vše)

Source Code:

<Report ID="ServiceManager.Report.IncidentManagement.IncidentSLA" Accessibility="Public" Target="Incident!System.WorkItem.Incident" Visible="true">

  <Dependencies>

    <Dimension>DWBase!UserDim</Dimension>

    <Dimension>IncidentDW!IncidentDim</Dimension>

    <DataWarehouseScript>ServiceManager.Report.IncidentManagement.Optimizations.Script</DataWarehouseScript>

    <DataWarehouseScript>ServiceManager.Report.IncidentManagement.SP.GetIncidentResolutionData.Script</DataWarehouseScript>

    <ReportResource>SMReportCommon!Report_Header_Potrait.png</ReportResource>

    <ReportResource>SMReportCommon!Report_Header_Landscape.png</ReportResource>

    <ReportResource>SMReportCommon!horizontal_line_gradient.png</ReportResource>

  </Dependencies>

  <ParameterBlock xmlns="http://schemas.microsoft.com/mom/reporting/2007/ReportParameterSettings" columns="3">

    <Controls>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.SingleValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="DateFilter">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.DateFilter</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.SingleValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Aggregation">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Aggregation</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Priority">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Priority</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="3" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.RelativeDatePickerValueEditor">

        <ReportParameters>

          <ReportParameter name="TimeZone" binding="TimeZone">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.TimeZone</Prompt>

          </ReportParameter>

          <ReportParameter name="TimeZoneName" binding="TimeZoneName"/>

          <ReportParameter name="StartDate_BaseType" binding="StartDate_BaseType"/>

          <ReportParameter name="StartDate_BaseValue" binding="StartDate_BaseValue">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.StartDate</Prompt>

          </ReportParameter>

          <ReportParameter name="StartDate_OffsetType" binding="StartDate_OffsetType"/>

          <ReportParameter name="StartDate_OffsetValue" binding="StartDate_OffsetValue"/>

          <ReportParameter name="EndDate_BaseType" binding="EndDate_BaseType"/>

          <ReportParameter name="EndDate_BaseValue" binding="EndDate_BaseValue">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.EndDate</Prompt>

          </ReportParameter>

          <ReportParameter name="EndDate_OffsetType" binding="EndDate_OffsetType"/>

          <ReportParameter name="EndDate_OffsetValue" binding="EndDate_OffsetValue"/>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Source">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Source</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentSource</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Status">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Status</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentStatus</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="2" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Impact">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Impact</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentImpact</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Urgency">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Urgency</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentUrgency</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

    </Controls>

  </ParameterBlock>

  <ReportDefinition>ServiceManager.Report.IncidentManagement.IncidentSLA.ReportRdl</ReportDefinition>

  <ReportStrings>

    <ReportString ID="R.ReportName"/>

    <ReportString ID="R.ReportDescriptionLabel"/>

    <ReportString ID="R.ReportDescription"/>

    <ReportString ID="R.ReportGeneratedLabel"/>

    <ReportString ID="R.StartEndDateLabel"/>

    <ReportString ID="R.DateFilterLabel"/>

    <ReportString ID="R.SourceLabel"/>

    <ReportString ID="R.PriorityLabel"/>

    <ReportString ID="R.StatusLabel"/>

    <ReportString ID="R.GroupByLabel"/>

    <ReportString ID="R.AggregationLabel"/>

    <ReportString ID="R.StartEndDateFormat"/>

    <ReportString ID="R.NoData"/>

    <ReportString ID="C.GaugeTitleFormat"/>

    <ReportString ID="C.PieChartTitleFormat"/>

    <ReportString ID="C.TrendChartTitle"/>

    <ReportString ID="C.TrendChartYAxisLabel"/>

    <ReportString ID="C.Legend.MeetingResolutionTime"/>

    <ReportString ID="T.TimeInterval"/>

    <ReportString ID="T.IncidentCount"/>

    <ReportString ID="T.NotMetSLACount"/>

    <ReportString ID="T.TimeInActive"/>

    <ReportString ID="T.TimeInPending"/>

    <ReportString ID="T.TimeToResolution"/>

    <ReportString ID="T.Minutes"/>

    <ReportString ID="P.G.Queue"/>

    <ReportString ID="P.G.Classification"/>

    <ReportString ID="P.G.Service"/>

    <ReportString ID="P.G.SupportGroup"/>

    <ReportString ID="P.A.Daily"/>

    <ReportString ID="P.A.Weekly"/>

    <ReportString ID="P.A.Monthly"/>

    <ReportString ID="P.A.Quarterly"/>

    <ReportString ID="P.A.Yearly"/>

    <ReportString ID="P.DF.CreatedDate"/>

    <ReportString ID="P.DF.ResolvedDate"/>

    <ReportString ID="P.DF.ClosedDate"/>

    <ReportString ID="P.All"/>

  </ReportStrings>

</Report>