Backup Exec Service Health monitor for Windows Agent

Symantec_Backup_Exec_for_Windows_MPscom2007_EN.AgentForWindows.ServiceState (UnitMonitor)

This rule will generate an alert whenever the monitored service enters a stopped state.

Knowledge Base article:

Summary

This rule will generate an alert whenever the monitored service enters a stopped state.

Causes

-The service was stopped by an administrator.

-The service was prevented from starting because the user account could not be authenticated.

-The service encountered an exception that stopped the service.

-The service was improperly configured, which prevented it from starting.

Resolutions

Check for additional service related alerts that might have occurred concurrently. These alerts might help better identify the reason why the entered a stopped state.

Review the event logs on the managed computer, and correct any underlying problems that may have caused the service to stop unexpectedly.

Use Services MMC Snapin to attempt to restart the service.

External

Symantec Backup Exec Technical Support: http://entsupport.symantec.com

Element properties:

Target

Symantec_Backup_Exec_for_Windows_MPscom2007_EN.RemoteAgent

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

MatchMonitorHealth

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.Windows.CheckNTServiceStateMonitorType

Remotable

True

Accessibility

Public

Alert Message

The Backup Exec Agent for Windows Servers Service entered a stopped state

This rule will generate an alert whenever the monitored service enters a stopped state.

RunAs

Default

Source Code:

<UnitMonitor ID="Symantec_Backup_Exec_for_Windows_MPscom2007_EN.AgentForWindows.ServiceState" Accessibility="Public" Enabled="true" Target="Symantec_Backup_Exec_for_Windows_MPscom2007_EN.RemoteAgent" ParentMonitorID="SystemHealth!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Windows!Microsoft.Windows.CheckNTServiceStateMonitorType" ConfirmDelivery="false">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Symantec_Backup_Exec_for_Windows_MPscom2007_EN.AgentForWindows.ServiceState.AlertMessage">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>MatchMonitorHealth</AlertSeverity>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Running" MonitorTypeStateID="Running" HealthState="Success"/>

    <OperationalState ID="NotRunning" MonitorTypeStateID="NotRunning" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <ServiceName>$Target/Property[Type="Symantec_Backup_Exec_for_Windows_MPscom2007_EN.BaseClass"]/ServiceName$</ServiceName>

    <CheckStartupType>true</CheckStartupType>

  </Configuration>

</UnitMonitor>