System.WorkItem.ProblemProblem

System.WorkItem.Problem (ClassType)

Defines the basic properties of problems

Element properties:

Base ClassSystem.WorkItem.TroubleTicket
AbstractFalse
HostedFalse
SingletonFalse
ExtensionFalse
AccessibilityPublic
ElementId422afc88-5eff-f4c5-f8f6-e01038cde67f

Class Hierarchy:

Class Properties:

Property Name Type Display Name (ENU) Description (ENU) Key Max Length Min Length Case Sensitive Default Value EnumType
System.Entity:
DisplayName  string  Display Name Display name of the object. false 4000  False     
System.WorkItem:
Id  string  ID Work item ID true 256  False  {0}   
Title  string  Title Title false 200  False     
Description  string  Description Description false 4000  False     
ContactMethod  string  Alternate contact method Alternate contact method false 256  False     
CreatedDate  datetime  Created date Created date false 256    GetUTCDate()   
ScheduledStartDate  datetime  Scheduled start date Scheduled start date false 256       
ScheduledEndDate  datetime  Scheduled end date Scheduled end date false 256       
ActualStartDate  datetime  Actual start date Actual start date false 256       
ActualEndDate  datetime  Actual end date Actual end date false 256       
IsDowntime  bool  Is Downtime Is Downtime false 256       
IsParent  bool  Is parent Is parent work item false 256       
ScheduledDowntimeStartDate  datetime  Scheduled Downtime Start Date Scheduled Downtime Start Date false 256       
ScheduledDowntimeEndDate  datetime  Scheduled Downtime End Date Scheduled Downtime End Date false 256       
ActualDowntimeStartDate  datetime  Actual Downtime Start Date Actual Downtime Start Date false 256       
ActualDowntimeEndDate  datetime  Actual Downtime End Date Actual Downtime End Date false 256       
RequiredBy  datetime  Required By Required By false 256       
PlannedCost  double  Planned Cost Planned Cost false 256       
ActualCost  double  Actual Cost Actual Cost false 256       
PlannedWork  double  Planned Work Hours Planned Work Hours false 256       
ActualWork  double  Actual Work Hours Actual Work Hours false 256       
UserInput  string  User Input User input in form on questions and answers false 65536  False     
FirstAssignedDate  datetime  First assigned date Date when workitem was first assigned to an analyst or implementor false 256       
FirstResponseDate  datetime  First response date Date when an analyst or implementor first replies back to affected user false 256       
System.WorkItem.TroubleTicket:
Priority  int  Priority Priority false 256       
Impact  enum  Impact Impact false 256      System.WorkItem.TroubleTicket.ImpactEnum 
Urgency  enum  Urgency Urgency false 256      System.WorkItem.TroubleTicket.UrgencyEnum 
ClosedDate  datetime  Closed date Closed date false 256       
ResolvedDate  datetime  Resolved date Resolved date false 256       
System.WorkItem.Problem:
Status  enum  Status Status false 256      ProblemStatusEnum 
Source  enum  Source Source false 256      ProblemSourceEnum 
Classification  enum  Classification Classification false 256      ProblemClassificationEnum 
KnownError  bool  Known Error Known Error false 256    False   
ErrorDescription  richtext  Error Description Error Description false 4000       
Workarounds  richtext  Workarounds Workarounds false 4000       
RequiresMajorProblemReview  bool  Requires Major Problem Review Requires Major Problem Review false 256    False   
ReviewNotes  richtext  Review Notes Review Notes false 4000       
AutoResolve  bool  Auto Resolve Incidents Auto-resolve all incidents associated with this problem false 256    False   
Resolution  enum  Resolution Resolution Category false 256      ProblemResolutionEnum 
ResolutionDescription  richtext  Resolution Description Resolution description false 4000       

Health Model:

Source Code:

<ClassType ID="System.WorkItem.Problem" Accessibility="Public" Base="WorkItem!System.WorkItem.TroubleTicket" Hosted="false" Abstract="false">
<Property ID="Status" Type="enum" EnumType="ProblemStatusEnum"/>
<Property ID="Source" Type="enum" EnumType="ProblemSourceEnum"/>
<Property ID="Classification" Type="enum" EnumType="ProblemClassificationEnum"/>
<Property ID="KnownError" Type="bool" DefaultValue="False"/>
<Property ID="ErrorDescription" Type="richtext" MaxLength="4000"/>
<Property ID="Workarounds" Type="richtext" MaxLength="4000"/>
<Property ID="RequiresMajorProblemReview" Type="bool" DefaultValue="False"/>
<Property ID="ReviewNotes" Type="richtext" MaxLength="4000"/>
<Property ID="AutoResolve" Type="bool" DefaultValue="False"/>
<Property ID="Resolution" Type="enum" EnumType="ProblemResolutionEnum"/>
<Property ID="ResolutionDescription" Type="richtext" MaxLength="4000"/>
</ClassType>