Moduł elementów pracy programu Service Manager

SystemCenterWorkItemsCube (SystemCenterCube)

Element properties:

CustomMDXSystemCenterWorkItemsCubeMDX

Cube Localization:

SLAInstanceInformationInformacje o wystąpieniu SLAInformacje o wystąpieniu SLA
SLAConfigurationHasMetricKonfiguracja SLA zawiera metrykęKonfiguracja SLA zawiera metrykę
SLAConfigurationHasCalendarKonfiguracja SLA zawiera kalendarzKonfiguracja SLA zawiera kalendarz
WorkItemGroupContainsWorkItemGrupa WorkItem zawiera element pracyGrupa WorkItem zawiera element pracy
WorkItemIsAboutConfigItemWorkItem Is About ConfigItemWorkItem Is About ConfigItem
WorkItemCreatedByUserElement WorkItem utworzony przez użytkownikaElement WorkItem utworzony przez użytkownika
WorkItemAssignedToUserElement WorkItem przypisany do użytkownikaElement WorkItem przypisany do użytkownika
WorkItemAffectedByUserElement WorkItem zmodyfikowany przez użytkownikaElement WorkItem zmodyfikowany przez użytkownika
WorkItemRelatesToConfigItemElement WorkItem odnosi się do elementu ConfigItemElement WorkItem odnosi się do elementu ConfigItem
WorkItemRelatesToWorkItemElement WorkItem odnosi się do elementu WorkItemElement WorkItem odnosi się do elementu WorkItem
WorkItemHasBillableTimeElement WorkItem zawiera czas rozliczeniowyElement WorkItem zawiera czas rozliczeniowy
BillableTimeBilledByUserCzas rozliczeniowy rozliczony przez użytkownikaCzas rozliczeniowy rozliczony przez użytkownika
IncidentStatusDurationCzas trwania stanu zdarzeniaCzas trwania stanu zdarzenia
IncidentResolutionByUserRozwiązanie zdarzenia przez użytkownikaRozwiązanie zdarzenia przez użytkownika
IncidentPrimaryUserUżytkownik podstawowy zdarzeniaUżytkownik podstawowy zdarzenia
IncidentIsAboutConfigItemIncident Is About Config ItemIncident Is About Config Item
IncidentCreatedByUserZdarzenie utworzone przez użytkownikaZdarzenie utworzone przez użytkownika
IncidentAssignedToUserZdarzenie przypisane do użytkownikaZdarzenie przypisane do użytkownika
IncidentAffectedByUserZdarzenie zmodyfikowane przez użytkownikaZdarzenie zmodyfikowane przez użytkownika
IncidentRelatesToConfigItemZdarzenie odnosi się do elementu konfiguracjiZdarzenie odnosi się do elementu konfiguracji
IncidentRelatesToWorkItemZdarzenie odnosi się do elementu pracyZdarzenie odnosi się do elementu pracy
IncidentHasBillableTimeZdarzenie zawiera czas rozliczeniowyZdarzenie zawiera czas rozliczeniowy
IncidentRelatesToProblemZdarzenie odnosi się do problemuZdarzenie odnosi się do problemu
IncidentSLAInstanceInformationInformacje o wystąpieniu SLA zdarzeniaInformacje o wystąpieniu SLA zdarzenia
IncidentIsAboutServiceZdarzenie dotyczy usługiZdarzenie dotyczy usługi
ProblemResolutionByUserRozwiązanie problemu przez użytkownikaRozwiązanie problemu przez użytkownika
ProblemIsAboutConfigItemProblem Is About Config ItemProblem Is About Config Item
ProblemCreatedByUserProblem utworzony przez użytkownikaProblem utworzony przez użytkownika
ProblemAssignedToUserProblem przypisany do użytkownikaProblem przypisany do użytkownika
ProblemAffectedByUserProblem zmodyfikowany przez użytkownikaProblem zmodyfikowany przez użytkownika
ProblemRelatesToConfigItemProblem odnosi się do elementu konfiguracjiProblem odnosi się do elementu konfiguracji
ProblemRelatesToWorkItemProblem odnosi się do elementu pracyProblem odnosi się do elementu pracy
ProblemHasBillableTimeProblem zawiera czas rozliczeniowyProblem zawiera czas rozliczeniowy
ProblemSLAInstanceInformationInformacje o wystąpieniu SLA problemuInformacje o wystąpieniu SLA problemu
ReleaseIsAboutConfigItemRelease Is About Config ItemRelease Is About Config Item
ReleaseCreatedByUserWydanie utworzone przez użytkownikaWydanie utworzone przez użytkownika
ReleaseAssignedToUserWydanie przypisane do użytkownikaWydanie przypisane do użytkownika
ReleaseSLAInstanceInformationInformacje o wystąpieniu SLA zleceniaInformacje o wystąpieniu SLA zlecenia
WorkItemIsAboutComputerWorkItem Is About ComputerWorkItem Is About Computer
WorkItemIsAboutServiceWorkItem Is About ServiceWorkItem Is About Service
ServiceContainsConfigItemUsługa zawiera element ConfigItemUsługa zawiera element ConfigItem
ServiceContainsComputerUsługa zawiera komputerUsługa zawiera komputer
IncidentsResolvedCountLiczba rozpoznanych zdarzeńLiczba rozpoznanych zdarzeń
IncidentsResolvedWithinTargetResolutionTimeCountLiczba zdarzeń rozpoznanych w docelowym czasie rozpoznaniaLiczba zdarzeń rozpoznanych w docelowym czasie rozpoznania
IncidentsResolutionTimeInHoursSumCałkowity czas rozpoznania zdarzeń podany w godzinachCałkowity czas rozpoznania zdarzeń podany w godzinach
IncidentsPastTargetResolutionTimeCountLiczba zdarzeń, dla których minął docelowy czas rozpoznaniaLiczba zdarzeń, dla których minął docelowy czas rozpoznania
ReleasesImplementedOnScheduleCountLiczba wydań wdrożonych zgodnie z harmonogramemLiczba wydań wdrożonych zgodnie z harmonogramem
TimeWorkedSumCałkowity czas pracyCałkowity czas pracy

Source Code:

<SystemCenterCube ID="SystemCenterWorkItemsCube">
<MeasureGroups>
<!--SLA Related facts-->
<MeasureGroup ID="SLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="SLAInstanceInformationDateDim"/>
<MeasureGroup ID="SLAConfigurationHasMetric" Fact="SLADWLibrary!SLAConfigurationHasMetricFact" DateDimAlias="SLAConfigurationHasMetricDateDim"/>
<MeasureGroup ID="SLAConfigurationHasCalendar" Fact="SLADWLibrary!SLAConfigurationHasCalendarFact" DateDimAlias="SLAConfigurationHasCalendarDateDim"/>
<!--Workitem Related facts-->
<MeasureGroup ID="WorkItemGroupContainsWorkItem" Fact="DWBase!WorkItemGroupContainsWorkItemFact" DateDimAlias="WorkItemGroupContainsWorkItemDateDim"/>
<MeasureGroup ID="WorkItemIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutConfigItemDateDim"/>
<MeasureGroup ID="WorkItemCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="WorkItemCreatedByUserDateDim"/>
<MeasureGroup ID="WorkItemAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="WorkItemAssignedToUserDateDim"/>
<MeasureGroup ID="WorkItemAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="WorkItemAffectedByUserDateDim"/>
<MeasureGroup ID="WorkItemRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="WorkItemRelatesToConfigItemDateDim"/>
<MeasureGroup ID="WorkItemRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="WorkItemRelatesToWorkItemDateDim"/>
<MeasureGroup ID="WorkItemHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="WorkItemHasBillableTimeDateDim"/>
<MeasureGroup ID="BillableTimeBilledByUser" Fact="DWBase!BillableTimeHasWorkingUserFact" DateDimAlias="BillableTimeBilledByUserDateDim"/>
<!--Incident Related facts-->
<MeasureGroup ID="IncidentStatusDuration" Fact="IncidentDW!IncidentStatusDurationFact" DateDimAlias="IncidentStatusDurationDateDim"/>
<MeasureGroup ID="IncidentResolutionByUser" Fact="IncidentDW!IncidentResolvedByUserFact" DateDimAlias="IncidentResolutionByUserDateDim"/>
<MeasureGroup ID="IncidentPrimaryUser" Fact="IncidentDW!IncidentHasPrimaryOwnerFact" DateDimAlias="IncidentPrimaryUserDateDim"/>
<MeasureGroup ID="IncidentIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="IncidentIsAboutConfigItemDateDim"/>
<MeasureGroup ID="IncidentCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="IncidentCreatedByUserDateDim"/>
<MeasureGroup ID="IncidentAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="IncidentAssignedToUserDateDim"/>
<MeasureGroup ID="IncidentAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="IncidentAffectedByUserDateDim"/>
<MeasureGroup ID="IncidentRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="IncidentRelatesToConfigItemDateDim"/>
<MeasureGroup ID="IncidentRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="IncidentRelatesToWorkItemDateDim"/>
<MeasureGroup ID="IncidentHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="IncidentHasBillableTimeDateDim"/>
<MeasureGroup ID="IncidentRelatesToProblem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="IncidentRelatesToProblemDateDim"/>
<MeasureGroup ID="IncidentSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="IncidentSLAInstanceInformationDateDim"/>
<MeasureGroup ID="WorkItemGroupContainsIncident" Fact="DWBase!WorkItemGroupContainsWorkItemFact" DateDimAlias="WorkItemGroupContainsIncidentDim"/>
<MeasureGroup ID="IncidentIsAboutService" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="IncidentIsAboutServiceDim"/>
<!--Problem Related facts-->
<MeasureGroup ID="ProblemResolutionByUser" Fact="ProblemDW!ProblemResolvedByUserFact" DateDimAlias="ProblemResolutionByUserDateDim"/>
<MeasureGroup ID="ProblemIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="ProblemIsAboutConfigItemDateDim"/>
<MeasureGroup ID="ProblemCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="ProblemCreatedByUserDateDim"/>
<MeasureGroup ID="ProblemAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="ProblemAssignedToUserDateDim"/>
<MeasureGroup ID="ProblemAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="ProblemAffectedByUserDateDim"/>
<MeasureGroup ID="ProblemRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="ProblemRelatesToConfigItemDateDim"/>
<MeasureGroup ID="ProblemRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="ProblemRelatesToWorkItemDateDim"/>
<MeasureGroup ID="ProblemHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="ProblemHasBillableTimeDateDim"/>
<MeasureGroup ID="ProblemSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="ProblemSLAInstanceInformationDateDim"/>
<!-- Releases-->
<MeasureGroup ID="ReleaseIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="ReleaseIsAboutConfigItemDateDim"/>
<MeasureGroup ID="ReleaseCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="ReleaseCreatedByUserDateDim"/>
<MeasureGroup ID="ReleaseAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="ReleaseAssignedToUserDateDim"/>
<MeasureGroup ID="ReleaseSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="ReleaseSLAInstanceInformationDateDim"/>
<MeasureGroup ID="WorkItemIsAboutComputer" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutComputerDateDim"/>
<MeasureGroup ID="WorkItemIsAboutService" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutServiceDateDim"/>
<MeasureGroup ID="ServiceContainsConfigItem" Fact="DWBase!ServiceContainsConfigItemFact" DateDimAlias="ServiceContainsConfigItemDateDim"/>
<MeasureGroup ID="ServiceContainsComputer" Fact="DWBase!ServiceContainsConfigItemFact" DateDimAlias="ServiceContainsComputerDateDim"/>
</MeasureGroups>
<Substitutions>
<!--Substitions for SLA-->
<Substitution MeasureGroupName="SLAConfigurationHasMetric" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim" Relationship="SLACore!System.SLA.ConfigurationRefersToMetric" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="SLAConfigurationHasMetric" TargetDimension="SLADWLibrary!SLAMetricDim" AliasReplacementDimensionAs="SLATimeMetricDim" ReplacementDimension="SLADWLibrary!SLADatePropertyTimeMetricDim" Relationship="SLACore!System.SLA.ConfigurationRefersToMetric" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="SLAConfigurationHasCalendar" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim" Relationship="SLACore!System.SLA.ConfigurationRefersToCalendar" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="SLAConfigurationHasCalendar" TargetDimension="SLADWLibrary!CalendarDim" AliasTargetDimensionAs="SLACalendarDim" Relationship="SLACore!System.SLA.ConfigurationRefersToCalendar" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="SLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim"/>
<Substitution MeasureGroupName="SLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>
<!--Substitions for Workitem-->
<Substitution MeasureGroupName="WorkItemGroupContainsWorkItem" TargetDimension="DWBase!WorkItemGroupDim" AliasTargetDimensionAs="WorkItemGroupDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemGroupContainsWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemCreatedByUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemAssignedToUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemAffectedByUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemHasBillableTime" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="BillableTimeBilledByUser" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItem.BillableTimeHasWorkingUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="BillableTimeBilledByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="UserDim" Relationship="WorkItem!System.WorkItem.BillableTimeHasWorkingUser" RelationshipEndPoint="Target"/>
<!--Substitutions for Incident-->
<Substitution MeasureGroupName="IncidentResolutionByUser" TargetDimension="IncidentDW!IncidentDim" AliasTargetDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentResolutionByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="ResolvedByUserDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentPrimaryUser" TargetDimension="IncidentDW!IncidentDim" AliasTargetDimensionAs="IncidentDim" Relationship="Incident!System.WorkItem.IncidentPrimaryOwner" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentPrimaryUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="IncidentPrimaryUserDim" Relationship="Incident!System.WorkItem.IncidentPrimaryOwner" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentAffectedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentHasBillableTime" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentRelatesToProblem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentRelatesToProblem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" AliasReplacementDimensionAs="ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim"/>
<Substitution MeasureGroupName="IncidentSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>
<Substitution MeasureGroupName="WorkItemGroupContainsIncident" TargetDimension="DWBase!WorkItemGroupDim" AliasTargetDimensionAs="WorkItemGroupDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemGroupContainsIncident" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Target"/>
<!--Substitutions for Problem-->
<Substitution MeasureGroupName="ProblemResolutionByUser" TargetDimension="ProblemDW!ProblemDim" AliasTargetDimensionAs="ProblemDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemResolutionByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="ResolvedByUserDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemAffectedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemHasBillableTime" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ProblemHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ProblemSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" AliasReplacementDimensionAs="ProblemDim"/>
<Substitution MeasureGroupName="ProblemSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>
<!--Substitutions for Releases-->
<Substitution MeasureGroupName="ReleaseIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ReleaseIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ReleaseCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ReleaseCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ReleaseAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="ReleaseAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ReleaseSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim"/>
<Substitution MeasureGroupName="ReleaseSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>
<Substitution MeasureGroupName="WorkItemIsAboutComputer" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemIsAboutComputer" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ComputerDim" AliasReplacementDimensionAs="ComputerDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="WorkItemIsAboutService" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="WorkItemIsAboutService" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ServiceDim" AliasReplacementDimensionAs="ServiceDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="IncidentIsAboutService" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>
<Substitution MeasureGroupName="IncidentIsAboutService" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ServiceDim" AliasReplacementDimensionAs="ServiceDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>
<Substitution MeasureGroupName="ServiceContainsComputer" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ComputerDim" AliasReplacementDimensionAs="ComputerDim"/>
<Substitution MeasureGroupName="ServiceContainsConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim"/>
</Substitutions>
<CustomMDX>SystemCenterWorkItemsCubeMDX</CustomMDX>
<NamedCalculations>
<NamedCalculation ID="IncidentsResolved" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed' ) then 1 else 0 end</Calculation>
</NamedCalculation>
<NamedCalculation ID="IncidentsResolvedWithinTargetResolutionTime" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>(case when ( (Status= 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed') AND ResolvedDate &lt;= TargetResolutionTime ) then 1 else 0 end )</Calculation>
</NamedCalculation>
<NamedCalculation ID="IncidentsResolutionTimeInHours" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>(case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed') then DATEDIFF(HOUR, CreatedDate, ResolvedDate) else 0 end )</Calculation>
</NamedCalculation>
<NamedCalculation ID="IncidentsPastTargetResolutionTime" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>(case when ( (([Status] = 'IncidentStatusEnum.Resolved' OR [Status] = 'IncidentStatusEnum.Closed') AND ResolvedDate &gt; TargetResolutionTime) OR (([Status] != 'IncidentStatusEnum.Resolved' AND [Status] != 'IncidentStatusEnum.Closed') AND GETUTCDATE() &gt; TargetResolutionTime)) then 1 else 0 end )</Calculation>
</NamedCalculation>
<NamedCalculation ID="ReleasesImplementedOnSchedule" Target="ReleaseDW!ReleaseRecordDim" ColumnType="Int">
<Calculation>( case when ( ActualEndDate &lt;= ScheduledEndDate ) then 1 else 0 end )</Calculation>
</NamedCalculation>
<NamedCalculation ID="Incident_CreatedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), CreatedDate, 112),'20000101')</Calculation>
</NamedCalculation>
<NamedCalculation ID="Incident_ResolvedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), ResolvedDate, 112),'20000101')</Calculation>
</NamedCalculation>
<NamedCalculation ID="Incident_ClosedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), ClosedDate, 112),'20000101')</Calculation>
</NamedCalculation>
<NamedCalculation ID="Problem_CreatedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), CreatedDate, 112),'20000101')</Calculation>
</NamedCalculation>
<NamedCalculation ID="Problem_ResolvedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), ResolvedDate, 112),'20000101')</Calculation>
</NamedCalculation>
<NamedCalculation ID="Problem_ClosedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">
<Calculation>isNull(CONVERT(nvarchar(8), ClosedDate, 112),'20000101')</Calculation>
</NamedCalculation>
</NamedCalculations>
<Measures>
<Measure ID="IncidentsResolvedCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolved"/>
<Measure ID="IncidentsResolvedWithinTargetResolutionTimeCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolvedWithinTargetResolutionTime"/>
<Measure ID="IncidentsResolutionTimeInHoursSum" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolutionTimeInHours"/>
<Measure ID="IncidentsPastTargetResolutionTimeCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsPastTargetResolutionTime"/>
<Measure ID="ReleasesImplementedOnScheduleCount" Target="ReleaseDW!ReleaseRecordDim" Type="Sum" Property="ReleasesImplementedOnSchedule"/>
<Measure ID="TimeWorkedSum" Target="DWBase!BillableTimeDim" Type="Sum" Property="TimeInMinutes"/>
</Measures>
<ManyToManyRelationships>
<ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="IncidentIsAboutConfigItem" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="IncidentDim" IntermediateMeasureGroup="IncidentIsAboutService"/>
<ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="ProblemIsAboutConfigItem" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="ProblemDim" IntermediateMeasureGroup="ProblemIsAboutConfigItem"/>
<ManyToManyRelationship CubeDimension="IncidentDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="IncidentIsAboutConfigItem"/>
<ManyToManyRelationship CubeDimension="IncidentDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="ProblemDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="ProblemIsAboutConfigItem"/>
<ManyToManyRelationship CubeDimension="ProblemDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="WorkItemIsAboutConfigItem" IntermediateMeasureGroup="WorkItemAssignedToUser"/>
<ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="WorkItemIsAboutConfigItem"/>
<ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="WorkItemIsAboutConfigItem" IntermediateMeasureGroup="WorkItemCreatedByUser"/>
<ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="WorkItemIsAboutConfigItem"/>
<ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>
<ManyToManyRelationship CubeDimension="WorkItemGroupDim" TargetMeasureGroup="IncidentDim" IntermediateMeasureGroup="WorkItemGroupContainsIncident"/>
</ManyToManyRelationships>
</SystemCenterCube>