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CS_PLATFORM - ConnectHome

VNXEvent10910 (Rule)

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Knowledge Base article:

Causes

The /nas/sbin/nas_connecthome CLI Email test failed. The ConnectEMC daemon failed to transfer the ConnectHome test event file for the specific Email destination.

Resolutions

Run '/nas/sbin/nas_connecthome -info' and verify the following:\n - The specific Email Server is correct and the server is up by using 'ping email.server.com'.\n \n - The Email Receipients are correct and point to valid Mailboxes that can be routed through the earlier provided Email Server.\n \n Check the following logs for more information. Example shown:\n \n - /nas/log/connectemc/ConnectEMC\n 2007-05-04T19:32:13 510 Info ConnectEMC 2.0.18-bl44 RSCSericeTransactionFound()\n Attempting to transfer file(s). TxType: Email, Retry count: 0, Addr:[email protected], Server:\n \n 2007-05-04T19:32:13 607 Error Email ConnectEMCEmail() cMail.Send() failed. Unable to resolve SMTP server's hostname:badhost.com\n \n - /nas/log/connectemc/ConnectEMC_email.log : Logs the progress of the last email attempt\n \n [2007-05-04 19:31:11] ******* New SMTP Session started *******\n [2007-05-04 19:31:11] Sender Name: [email protected], Recipient Name: [email protected].\n [2007-05-04 19:31:11] Email Server: badhost.com, File count: 1.\n [2007-05-04 19:31:11] Subject: CallHome Alert.\n [2007-05-04 19:31:11] Sending /opt/connectemc/poll/RSC_APM00064303195_050307_212827177.xml\n [2007-05-04 19:31:11] Failed to send email, result:Unable to resolve SMTP server's hostname:badhost.com\n \n The snippets from both logs shows an example of a failed transfer because the email server is incorrect.

External Knowledge Sources

www.emc.com

Element properties:

TargetMicrosoft.SystemCenter.Agent
CategoryCustom
EnabledTrue
Event_ID10910
Event SourceVNXFileMonitorSvc
Alert GenerateTrue
Alert SeverityError
Alert PriorityHigh
RemotableTrue
Alert Message
CS_PLATFORM - ConnectHome
{0}
Event LogApplication

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="VNXEvent10910" Enabled="true" Target="SystemCenterWinLibrary!Microsoft.SystemCenter.Agent" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Custom</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="MSWindowsLibrary!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="MSWindowsLibrary!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">10910</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">VNXFileMonitorSvc</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <RegExExpression>

              <ValueExpression>

                <XPathQuery Type="String">Params/Param[1]</XPathQuery>

              </ValueExpression>

              <Operator>MatchesRegularExpression</Operator>

              <Pattern>2A9E</Pattern>

            </RegExExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="SystemCenterHealth!System.Health.GenerateAlert">

      <Priority>2</Priority>

      <Severity>2</Severity>

      <AlertName/>

      <AlertDescription/>

      <AlertOwner/>

      <AlertMessageId>$MPElement[Name="VNXEvent10910.AlertMessage"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>