Veeam Backup: Catalog Data Service Status

Summary

The Veeam Backup Catalog Data Service is not running. This service is a Windows service that manages guest OS file system indexing for VMs and replicates system index data files to enable search through guest OS files. Index data is stored in the Veeam Backup Catalog - a folder on the Veeam backup server. The Veeam Backup Catalog Service running on the Veeam backup server works in conjunction with search components installed on Veeam Backup Enterprise Manager and (optionally) a dedicated Microsoft Search Server.

If the Veeam Backup Catalog Data Service is stopped, new data indexed during backup process will not be stored in the Veeam Backup Catalog.

Causes

• The service may have failed to start (for example, after a reboot) due to issues with the service account such as password expiry or account locked.

• The service may have been manually stopped.

• The service may be in process of upgrade or uninstall.

• The service was upgraded to a newer version than the Veeam Backup Enterprise Manager. For more information on the issue, see the Veeam KB article.

Resolutions

Check the service status: it should be running. If the service is not running, try to start it.

Check event logs for errors.

Check the status of the service account used for the Veeam Backup Catalog Data Service: it may be locked or expired.

Use the Alerts View to see all current open issues for this object. Use the Events View to review any error and warning events for this object. Open a Performance View to see the performance metrics for this object and all contained objects. Open a Diagram View to analyze the relationships of this object to other components.

External

Check the Veeam Backup & Replication resources for more information, in particular:

Community Forums

Online Knowledge Base

Technical Documentation